Customer Service Representative

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Full Time Clerical Anchorage, AK, US

About Us

Inlet Petroleum Company was founded in 1986, originally as a Chevron distributor. Today, it is the only Chevron 1st Source Elite marketer in the state. In 2005, Inlet Petroleum became part of the Saltchuk family of companies, and Inlet’s operations became a part of Delta Western, infusing the customer service culture with equal emphasis on safety. In 2018, North Star Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership.

After a refresh, Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage, Inlet Energy is equipped with over 40,000 square feet of warehouse storage, a state-of-the-art 100,000-gallon bulk tank farm, and its own fleet of bulk fuel and lubricant trucks.

Inlet Energy provides exceptional customer service to retail, commercial, and government customers in Alaska. Inlet's team of professionals has the most Certified Lubrication Specialists (CLS), Oil Monitoring Analysts (OMA-1), and Machine Lubricant Analysts (MLA) in the state. Inlet Energy is based out of Anchorage with operations in Kenai, Fairbanks, and Prudhoe Bay. The inlet is also a major fuel distributor for the road system from the Kenai Peninsula to Fairbanks.

Job Summary:

The Customer Care Specialist at our facility is responsible for providing exceptional customer support, handling billing functions, and assisting with various office tasks. This role involves greeting customers, answering the phone, accepting payments, recording orders for products, creating delivery tickets, and maintaining accurate payment records. Additionally, the Customer Care Specialist coordinates fuel deliveries, handles invoicing, collaborates with other departments, and participates in training.

Roles and Responsibilities:

• Administrative
  • Files paperwork to organize and maintain essential documents.
  • Routes incoming mail and faxes to the appropriate personnel for timely response.
  • Manages petty cash for office expenses and maintains proper documentation.
  • Scans daily paperwork for record-keeping purposes, maintaining organized documentation.
  • Orders and maintains office supplies to support smooth office operations.
  • Maintains copier, printer, fax, and other electronic equipment, addressing paper, ink, or troubleshooting issues.
  • Records orders for products and communicates the orders to the appropriate personnel.
  • Performs occasional errands outside the office as needed to support business needs.
  • Completes miscellaneous office tasks, such as data compiling and invoicing, contributing to efficient operations.
  • Develops Facebook posting.
  • Participates in safety meetings, reports incidents, and communicates job hazards to promote a safe work environment.
• Customer Service
  • Greets customers and answers the phone in a courteous and friendly manner.
  • Communicates effectively with customers, other offices, and departments to ensure smooth operations.
  • Quotes home delivery prices, schedules fuel deliveries, fields and research customer questions.
  • Collects payments and enters data for invoices and customer payments accurately.
  • Help customers understand billing and charges for which they are responsible.
  • Follow up on delinquent payments.
  • Processes credit card transactions and maintains sales records for tracking purposes.
  • Maintain current records including billing addresses, contacting customers as needed.
  • Cross trains in invoicing and duties to support various office functions.
  • Handles invoice mailings to ensure timely and accurate customer billing.
  • Processes monthly customer statements
  • Coordinates with dispatch to schedule and facilitate fuel deliveries efficiently.
  • Maintains a daily balance sheet for fuel deliveries, ensuring accurate financial records.

Education and Experience:

• High school diploma or GED is required.
• Previous experience in customer service or related field is preferred.
• Valid Driver’s License
• Ability to use computer, Microsoft Office
• Tuition Assistance
• Charitable Match
• Life Insurance - 2x your annual earnings
• Free Credit Report Monitoring
• Employee Assistance Program
• Telemedicine Options
• Medical, dental, and visions plans
• Tapcheck:
  On-Demand Access to Earned Wages

We are an equal opportunity employer and value diversity at our…