Aviation Customer Support II

Fairweather is a trusted service provider in Alaska, delivering specialized solutions in remote and Arctic environments. Our mission is to support operations with safety, integrity, and excellence. We offer a dynamic and inclusive work environment, ensuring our employees are equipped with the tools and support needed for success.

• Competitive compensation and benefits package
• Supportive and collaborative work culture
• Opportunities for professional development and career growth
• Commitment to employee safety and well-being

• Medical Coverage:
  Federal Employee Health Benefits (FEHB) plans, including medical, dental, and vision
• Retirement Plan: 401(k) up to 4% company match.
• Insurance:
  Short-term and long-term disability, life insurance, and voluntary supplemental coverage
• Employee Assistance Program (EAP):
  Free counseling and support services
• Paid Holidays:
  Observance of major federal holidays
• Flexible Spending Accounts:
  Health and dependent care options

The Ticket Counter Agent is responsible for providing exceptional customer service to 45,000+ passengers at the airport ticket counter. This includes assisting with ticketing, check-in, baggage handling, flight information, and resolving customer inquiries or issues in a professional and courteous manner.

• Respond to inquiries related to aircraft, flight details, and various scheduling matters.
• Check baggage for the appropriate airport or camp destination and guide passengers to assigned gates for boarding.
• Make public address announcements regarding arrivals and departures.
• Prepare, print, and distribute manifests and boarding passes.
• Verify passenger identification in accordance with Conoco Phillips requirements.
• Coordinate specialized law enforcement passenger authorizations (e.g., subpoenas, warrants).
• Maintain confidentiality of passenger manifests.
• Effectively communicate current information to flight crews, colleagues, Aviation Logistics Operations personnel, airport staff, North Slope Security offices, clients, and other company employees.
• Ensure management and affected passengers are promptly informed during any weather or mechanical delays.
• Notify management and relevant staff of any deviations by submitting Incident/Safety Reports.
• Oversee safe and timely boarding and closing of flights.
• Provide support to passengers requiring commercial services at the airport.
• Liaise with other airlines during delays to facilitate passenger and baggage transfer and processing.
• Adhere to security protocols for passenger handling and airport facilities.
• Process claims related to lost, delayed, or damaged baggage.
• Store and properly dispose of abandoned items.
• Ensure the airport office and ticket counter area are maintained in a clean and professional manner.
• Create and maintain reports related to ticket counter operations.
• Develop documents pertaining to work processes and procedures.
• Provide general administrative support to the supervisor.
• Collaborate with staff, management, and airport personnel at all levels

The work schedule can vary. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends.

Some overtime will be required, and this role will work during holidays.

Typical Shifts could be:

• 4:30am-1:30pm
• 5:00am-2:00pm
• 10:00am-8:00pm

• Must possess legal authorization to work in the United States as a U.S. citizen, national, or as an alien admitted for permanent…