Training and Education Supervisor

• Base Pay $66,500.00 - $81,100.00 / Year
• Employee Type Exempt - Full Time

Contact information

• Name HR Department

Job Title: Training and Education Supervisor

Department: Career Development

Reports To: Sr Manager

FLSA Status: Exempt

Pay Grade: E2

Job Type: Regular, Full-Time

AKBCU: No ICPA: Yes

The Training and Education Supervisor oversees the performance of instructors working with external learners (participants) while leading internal training and quality improvement initiatives across workforce development services. This position supports both instructional staff and workforce service teams through monitoring, coaching, and implementing best practices to maintain service excellence. Working in partnership with our people, the Training and Education Supervisor develops opportunities that fulfill our endless potential by ensuring high-quality educational experiences and workforce readiness.

The role plays a critical part in aligning training services with workforce development goals and CITC's mission of helping participants achieve self-sufficiency through education and skills development.

• Recruit, interview, hire, supervise, and support instructors delivering training to external learners (participants).
• Provide leadership by inspiring, guiding, and motivating team members and colleagues to achieve department goals.
• Create an environment that fosters employee engagement, satisfaction, and professional growth.
• Evaluate team member performance through feedback, coaching, mentoring, and conducting annual performance appraisals.
• Perform quality monitoring and program review activities across instructional and workforce development services, including file reviews and compliance checks.
• Analyze findings from internal reviews and stakeholder feedback to identify trends, gaps, and opportunities for improvement.
• Design and deliver internal training sessions for instructional and workforce development staff, ensuring alignment with department procedures and grant requirements.
• Collaborate with department leadership to align training and services with industry standards and participant needs.
• Develop and maintain documentation for program review processes, training activities, and staff development outcomes.
• Identify training needs, provide opportunities for learning and growth, and support the professional development of team members.
• Promote a culture of continuous improvement and innovation in service delivery across all programs.
• Assist the department leadership with planning and implementing new strategies and innovative projects.
• Monitor compliance with grant rules and department regulations to ensure program integrity.
• Maintain regular communication with instructors and workforce development teams to address challenges and share best practices.
• Perform all related duties as needed and assigned.

• Excellent communication and facilitation skills with ability to present information clearly to diverse audiences.
• Strong organizational and time-management skills with ability to prioritize multiple competing demands.
• Collaborative mindset with the ability to work across departments and build consensus among stakeholders.
• Detail-oriented approach with commitment to continuous improvement and quality assurance.
• Demonstrated ability to lead initiatives and manage change effectively in dynamic environments.
• Demonstrated knowledge of grant and regulatory requirements for workforce development services.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Proficiency in data analysis and reporting to track program outcomes and effectiveness.