Engineer IV, Engineering & Architecture; Microwave Backhaul

GCI's Engineer IV, Engineering & Architecture will work as part of a team, will work cross-functionally as required to develop, deploy, and maintain the products and services offered by the company. Interact with internal groups and external customers to ensure our products and services are performing as designed. Work within capital and operations budgets to ensure projects remain on scope and within budget.

Follow company policy and department guidelines to support and successfully complete development and lifecycle maintenance of network plans, policies, and procedures following engineering/architecture design principles.

• Work with engineering and network operations support teams to resolve any hardware/technical issues and implement changes.

• Work with cross functional teams to define project requirements and planning necessary to deliver quality products on time.

• Work with customer care teams to monitor, identify, and resolve customer issues in a timely fashion.

• Provide technical content used to create marketing/sales collateral.

Forecasting, Automation, & Optimization

• Accountable for forecasting demand on the GCI network (satellite, microwave, core, TERRA, HFC, Mobility).

• Provides forecasts bi-annually for input into the LRP (long range plan).

• Provides ad-hoc capacity checks as requested from other GCI departments.

• Coordinates with other departments to optimize costs by consolidating or “right sizing” leased capacity as necessary.

• Accountable for automating and optimizing processes, workflows, and tools.

• • ACCOUNTABILITY
  - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• • COMMUNICATION
  - Conveys thoughts and expresses ideas appropriately and professionally.
  • o Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • o Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
  • o Proficient technical writing and documentation skills.
• • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • o Self-motivated with the ability to prioritize, multitask, and work under pressure meeting deadlines.
  • o Knowledge of basic RF propagation principles, cellular theory, RF engineering tools and antenna theory.
  • o Knowledge of GSM/UMTS/LTE/5G technologies and 3
    
    GPP specifications.
  • o Knowledge of RF propagation/prediction tools such as Mentum Planet and/or Atoll.
  • o Knowledge of drive test validation tools such as TEMS Discovery/Investigation.
• • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• • TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
• • Well-developed computer skills (UNIX, Oracle Database, Excel macros and SQL programming

This is an advanced level position, requiring a high level of specific discipline expertise and the ability to make technical decisions independently…