Telecommunications Analyst

Telecommunications Analyst

Join to apply for the Telecommunications Analyst role at Apex Systems
.

As a Telecommunications Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on providing unified communication services to our FAA customer.

• Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
• Monitors the operations of telecommunications and video systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans, coordinates and performs all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
• Provides end‑user training of telecommunications and video features and functionality.

Education: Technical Training, Certification(s) or Degree:
Degree in IT related field desirable (but not required).

Required Technical

Skills:

Telecommunications and video experience with AVAYA and ZOOM platforms;
Alcatel phone system experience, IP based telephony, PBX platforms, Digital Voice Platforms.

Security Clearance Level: Agency specific - Public Trust (minimum).

Required

Skills and Abilities:

Communication and problem solving. After hours call‑out support.

Preferred

Skills:

Voice and Video technologies.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our “Welcome Packet” as well, which an Apex team member can provide.