Project​/Service Team Leader

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project/Service Team Leader to join our amazing culture. As a Project/Service Team Leader, you are a part of a dynamic team that allows you to grow as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project/Service Team Leader.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Service Coordinator’s and Specialist to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Oversees overall management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Service Coordinator’s to prepare project installation plan and implement job procedures Manage service agreements and time and material work .
• Supervises Service Coordinators may perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Must be a self-starter and work well without supervision.
• Strong verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple projects…