Member Assistance Representative

Job Category
:
Member Assistance

Requisition Number
: MEMBE
002084

• Posted :
  October 26, 2026
• Full-Time
• Hybrid

Showing 1 location

• Pay or shift range: $25.68 USD to $39.61 USD
• At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

We're looking for a Member Assistance Representative
- Active to join our team and support our member's through respectful and results-driven collection efforts. In this role, the selected candidate will actively collect on delinquent consumer accounts, set up and monitor payment plans, and maintain accurate, timely records. The ideal candidate has at least one year of experience in a collections role within a financial institution and is comfortable handling sensitive conversations with clarity, care, and confidence.

This position is based at our Anchorage Headquarters (1941 Abbott Rd.) and may be eligible for a hybrid work schedule after successful completion of a probationary period.

Pay Range: $25.68/hr.

- $39.61/hr.

• Evaluates delinquent accounts. Reviews and corrects possible errors in account balances. Maintains files of all accounts judged to be delinquent.
• Contacts members for a discussion of account status and attempts to conclude a repayment plan with regard to the member and the Credit Union. Ensures documentation of the conversation is entered into the computer system timely and accurately.
• Monitors repayments daily and takes appropriate action.
• Updates account information as to address, name changes, telephone number changes, etc., in a timely and accurate manner.
• Records payments, issues receipts and transfers funds as required to bring loan to a current status or negative shares to a positive balance.
• Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone.
• Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
• Cost-effectively skip traces and researches all delinquent accounts.
• Prepares accounts to be assigned for repossession after all attempts to cure delinquency have been exhausted.
• Recommends accounts for legal actions as needed.
• Recommends accounts for charge off timely.
• Prepares and sends required forms to members to assist in curing delinquencies.
• Completes loan applications and worksheets for loan rewrites as needed.

• Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Evaluates overdrawn accounts as necessary. Reviews and corrects possible errors in account balances.
• Completes requirements for MAR II within 18 months of start date
• Performs other duties as assigned.

• High school graduate or equivalent.
• At least one year collections experience in a financial institution is required.
• Knowledge of credit union services and operations is desirable.
• Must have excellent written and oral communication skills.
• Basic knowledge of the laws governing collection of delinquent debts is preferred. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover…