POLICE Dispatcher Range​/APD

Position: POLICE DISPATCHER (Multiple Vacancies) - Range 32 / APD

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT:
Anchorage Police Department HOURS OF WORK:
Shifts vary during training;
Must be willing to work days or nights with various days off, as well as weekends and holidays.

• 3/12s: twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week; twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods; and
• 1/8s - one eight (8) hour shift during the other week
• Total of 80 scheduled hours in one pay period

LOCATION:

4501 Elmore Road

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

RESPONSIBILITIES

Under supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where and when emergency personnel should be dispatched. Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency or takes appropriate action to complete call for service.

Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Dispatches police personnel using radio and telecommunications equipment and provides explicit response information. Maintains radio contact with on‑duty units and maintains record of all radio transmissions. Enters appropriate data in CAD program on dispatch cards, computer, and report forms, as required.

Retrieves information from law enforcement information systems, local, state, and national. Operates automated and manual recording, processing, and telecommunications equipment, as well as standard office equipment. Performs other duties as assigned.

QUALIFICATIONS

High School Diploma, GED, or equivalent, and three (3) years of experience which involved a substantial amount of public contact and office clerical duties, one (1) of which must have been as a Police Call Taker with the Municipality of Anchorage, or the equivalent elsewhere.

Must possess and/or obtain

• Typing at a net speed of 35 words per minute with certification or documentation presented by time of hire, containing the applicant's name and current within the past year.
• Satisfactory drug screening at time of hire.
• Satisfactory national criminal background investigation (AS 12.62.160, AS 12.62.400, 13 AAC 85.010, and 13 AAC 85.210) and financial review.
• Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
• Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
• Satisfactory psychological assessment.
• Satisfactory audiological exam at time of hire.
• Valid State of Alaska Driver's License and satisfactory driving record at time of hire.

Preference

• Experience in dispatching and/or receiving a high volume of calls for service. Examples include Emergency or public safety calls, Transportation, Private Security, Utility Company, Travel Industry, Call Center, Switchboard, Intake Receptionist, Customer Service Agent.
• Typing speed of 70+ words per minute with certification or documentation current within the past year.
• Preference will be given to Anchorage Police Department employees. Successful APD employees will be forwarded to the department for consideration prior to any non-APD applicants.

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.

Testing Information

Successful applicants will be invited to test. Testing will include satisfactory passing of the Nelson‑Denny…