Protective Services Specialist ; PCN

Position: Protective Services Specialist 3 (PCN 027498)

What You Will Be Doing

In this position, you will provide advanced-level casework to include investigation, mediation, and coordination of protective and statewide supportive services for vulnerable adults. This position serves a wide range of individuals who may suffer from a multitude of significant behavioral, medical, mental health, and socio-economic conditions that occur throughout an adult’s life span.

This position requires frequent travel within the state of Alaska.

Mission and Values/Culture

Senior and Disabilities Services’ mission is to promote the health, well-being, and safety of vulnerable adults and children. Adult Protective Services staff contribute to the division’s mission by working with individuals and providing them with a variety of available services, helping them make informed decisions on those services, while allowing them to care for themselves.

Benefits of Joining Our Team

You will be serving vulnerable adults reported to be experiencing abuse, neglect, and/or exploitation and engaging with them, their families, and other professionals to investigate these allegations.

You will utilize a multitude of methods, including face-to-face visits, review of records, and perform safety and risk assessments to determine the safety and well‑being of the vulnerable adult.

You will be tasked to engage with the vulnerable populations to determine if they have decision‑making capacity to meet their basic needs while minimizing physical, psychological, and social risks.

As part of this dynamic team, you will be making a positive difference in the lives of vulnerable and advanced‑aged adults.

The Working Environment You Can Expect

This position is located in Anchorage, Alaska:
East Anchorage, next to East High School.

Work hours can be flexible within the general operating hours of the state.

Who We Are Looking For

• Analytical Thinking/Problem Solving
  :
  Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service
  :
  Anticipates and meets the needs of both internal and external customers. Delivers high‑quality products and services; is committed to continuous improvement.
• Integrity/Honesty
  :
  Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills
  :
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice

• Requires frequent travel within the State of Alaska via automobile or plane.
• A current and valid Alaska Drivers License.

Competency‑Based

Minimum Qualifications Instructions

This job class uses competency‑based minimum qualifications. Please ensure your application (through work history, volunteer experience, training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Minimum Competencies

• Oral Communication
  :
  Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Writing
  :
  Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that may include technical material appropriate for the intended audience.
• Technical Credibility
  :
  Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as Alaska Jobs or…