Health Information Tech - Level I

this is a full–time, non-exempt position, with regular business hours 8:00am to 4:30pm. $23.00 to $26.00 to start, doe.

summary: thehealth information technician has three primary roles: review and process provider documentation in preparation for billing, compliance with patient signature forms and medical records and manage electronic health record compliance with external agencies.

the health information technician is responsible for providing a wide variety of administrative and ehr training and support functions. Some of the primary responsibilities include, but are not limited to: data quality review, electronic and paper record keeping and ensuring ehr compliance with internal and external agencies. This position provides desktop support to the agency’s providers by monitoring and assisting with resolving issues related to the agency’s ehr.

The position requires that the individual be analytical, flexible, detail-oriented, communicate effectively, and collaborate respectfully with others. The position works with all agency staff, agency clients and works closely with and reports to the administrative and compliance operations manager.

this position is separated into different levels depending on experience and skill. The essential duties and responsibilities listed below apply to all levels of the hit role and the level designations are in addition to these general duties.

• able to address children, family members and other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• manage complaints with respect and solution-oriented focus.
• high level of interpersonal skills to handle sensitive and confidential situations.
• position continually requires poise, tact and diplomacy.

• consistently work in a positive and cooperative manner with co-workers.
• consider the impact of actions on others throughout the agency.
• recognize fluctuating workflow among team and volunteer to fill-in as needed.

• demonstrate sound judgment by taking appropriate actions when presented with new or challenging situations.
• consistently evaluate work and determine if further steps are necessary to meet the needs of both clients and the agency.

• respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
• requires close attention to detail with data entry of information in health records.
• organize job functions and work area to be able to effectively complete varied assignments within established time frames.
• complete work within appropriate timeframe to prevent backlog.
• ability to use microsoft office platform, including word, excel and outlook; computer competence to learn electronic health record keeping and scheduling; type 35 wpm.

• demonstrate knowledge and understanding of agency policies and procedures.
• comply with safety and infection control policies and procedures to ensure a safe working environment for self and others.
• attend required in-service programs/meetings.
• ensure that work is completed in compliance with policy and regulatory standards including: hipaa, idea part c, state and federal regulations.

• enroll, pend, and exit client-child files.
• ensure that patient forms are received and reviewed for accuracy.
• verify appropriate authorization for consents and releases for clients and referral sources.
• coordinate correspondence as required and/or requested with community partners and clients.
• request medical records from pediatricians and clinics/hospitals for providers.
• handle incoming requests for pic records, including those from…