Patient experience coordinator

Rejuvenate Health and Wellness specializes in helping individuals, particularly women over 35, reclaim energy, balance hormones, and achieve sustainable weight loss through personalized, science-driven care. The team focuses on addressing root causes rather than quick fixes, creating tailored wellness plans that go beyond traditional dieting. Clients receive comprehensive support that combines medical insight with practical lifestyle strategies. The environment is collaborative, patient-centered, and committed to measurable, long-term health outcomes.

The Patient Experience Coordinator is a contract, on-site role based in Anchorage, AK, responsible for ensuring a welcoming, efficient, and supportive experience for every patient. Day-to-day responsibilities include greeting patients, managing check-in and check-out processes, answering and directing phone calls, and maintaining a professional front desk environment. The role involves scheduling and confirming appointments, updating patient information, and coordinating with clinical staff to support timely and accurate patient flow.

The coordinator will provide clear communication about services and procedures, assist with basic administrative tasks, and help resolve patient concerns with courtesy and discretion.

• Strong phone etiquette and communication skills to interact professionally with patients and team members.
• Experience with appointment scheduling and receptionist duties in a healthcare or wellness setting.
• Basic knowledge of medical terminology to support accurate information exchange with patients and clinical staff.
• Ability to maintain confidentiality, demonstrate empathy, and provide patient-centered service.
• Proficiency with scheduling software and basic computer applications (e.g., EMR systems, email, calendars).
• Organizational skills and attention to detail for managing multiple tasks in a fast-paced environment.
• Prior experience in a medical office, wellness clinic, or customer service role is preferred.
• High school diploma or equivalent required; additional coursework or certification in medical administration is a plus.