Executive Housekeeper - Aloft Anchorage

Position Purpose
Ensure efficient operations of the Housekeeping Department in accordance with standards, supervising all areas including rooms, front/heart of house, public areas, and laundry.

• Medical, Dental, and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discounts on pet insurance, cell phones, travel & entertainment, and health & wellness programs.

Physical requirements

• Long hours sometimes required; typically a 50‑hour week.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements

• Convey information and ideas clearly.
• Evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high‑pressure situations and maintain composure and objectivity under pressure.
• Effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Assimilate complex information from disparate sources and adjust to meet constraints of particular needs.
• Listen, understand, clarify, and resolve concerns raised by coworkers and guests.
• Work with and understand financial information and data.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain regular attendance in compliance with standards and scheduling needs.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Monitor and direct all housekeeping and laundry personnel.
• Inspect rooms daily.
• Ensure compliance with company and brand training using steps to effective training.
• Conduct all 90‑day and annual employee performance appraisals according to SOPs.
• Review housekeeping staff hours for payroll compilation and submit to accounting on time.
• Conduct monthly department meetings with housekeeping staff.
• Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements; submit schedules to the General Manager weekly.
• Handle overall supervision of daily inspections for arriving V.I.P.s.
• Ensure lobbies, guest hallways, guest rooms, and back‑of‑house areas are cleaned to standards.
• Maintain standards for purchase orders and checkbook accounting.
• Maintain required quantities of all housekeeping and laundry supplies by ordering on a monthly/quarterly basis.
• Conduct monthly and quarterly housekeeping inventories on time.
• Ensure guest privacy and security by correctly following procedures.
• Participate in required M.O.D. coverage as scheduled.
• Implement all policies and house rules.
• Train and review all “House Safety” rules and procedures with staff.
• Motivate, coach, counsel, and discipline all housekeeping personnel according to SOPs.
• Prepare and conduct all housekeeping interviews and hiring procedures.
• Monitor work orders and submit to the Engineering department; follow up on maintenance requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents presented to housekeeping courteously and efficiently.
• Attend team meetings and any other functions required by management.
• Maintain a professional working relationship and promote open communication with other managers, employees, and departments.
• Respond to emergency situations using information contained in M.S.D.S sheets; keep M.S.D.S sheets current and easily available.
• Focus the housekeeping department on contributing to guest service scores.
• Maintain and monitor “Lost and Found” procedures and policies.
• Train all housekeeping personnel to perform duties to company standards using effective training.
• Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Con…