Front Desk Agent - ANTHC Lodging at Midtown

The Front Desk Agent is often the first and last point of contact for our guests and plays an important role in creating a welcoming and memorable hotel experience. This position is responsible for greeting and registering guests, completing check-in and check-out, answering questions, processing payments, responding to guest requests, and resolving concerns in a friendly and professional manner.

The ideal candidate is friendly, dependable, organized, and enjoys helping people. Strong communication skills, attention to detail, and the ability to remain calm in a fast-paced environment are essential to success in this role.

We believe great work should come with great benefits. Eligible team members may enjoy:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Company-paid life insurance
• Hotel room discounts
• Career growth and advancement opportunities
• Leadership and professional development programs
• Employee discount programs for travel, entertainment, wellness, pet insurance, and more
• A hospitality-focused work environment with opportunities to grow across our portfolio of hotels

• Greet guests promptly with a warm, friendly, and professional welcome.
• Complete guest check-in and registration accurately and efficiently.
• Verify reservations, room types, rates, payment information, and other reservation details.
• Assign guestrooms based on availability, reservation details, and guest needs.
• Prepare and issue room keys while following established guest privacy and security procedures.
• Provide guests with information regarding their room, hotel amenities, services, hours of operation, and other relevant information.
• Complete guest check-out accurately and efficiently.
• Review guest folios and ensure room charges, payments, adjustments, and other transactions are properly recorded.
• Process cash, credit/debit cards, room charges, vouchers, and other approved forms of payment according to established procedures.
• Maintain accurate cash handling and financial records during assigned shifts.
• Answer incoming telephone calls, emails, and guest inquiries promptly and professionally.
• Assist guests with reservations, directions, transportation information, hotel services, local recommendations, and other requests.
• Receive, document, and communicate guest requests to the appropriate department and follow up to ensure completion.
• Assist with guest messages, mail, packages, deliveries, and other items according to hotel procedures.
• Maintain knowledge of hotel accommodations, amenities, services, promotions, and local area information.
• Promote available hotel services, amenities, upgrades, and other offerings when appropriate.
• Support applicable guest loyalty and rewards programs according to brand or hotel standards.
• Listen to guest concerns and work to provide appropriate and timely solutions.
• Research billing, reservation, room, or service concerns and involve management when additional assistance is needed.
• Remain calm and professional during high-volume periods, guest concerns, and emergency situations.
• Maintain guest confidentiality and follow established privacy and security procedures.
• Communicate effectively with Housekeeping, Engineering, Food & Beverage, and other hotel departments regarding guest needs and operational priorities.
• Maintain a clean, organized, and professional Front Desk and lobby environment.
• Complete assigned opening, closing, and shift responsibilities.
• Maintain accurate Front Desk records, logs, and reports as required.
• Follow all hotel safety, security, emergency, and cash-handling procedures.

In addition to performing the essential functions, this position may be required to…