IT Statewide Support Manager - IT Ops Systems Department - On Site

IT Statewide Support Manager – IT Ops Systems Department – On Site

Join the Alaska Native Tribal Health Consortium (ANTHC) as an IT Statewide Support Manager to oversee EHR and Telehealth systems, ensuring reliable service for Alaska Native and American Indian communities.

• Medical insurance through the Federal Employee Health Benefits Program with over 20 plans and tiers.
• Cost‑share dental and vision insurance.
• Discounted pet insurance.
• Retirement contributions with pre‑tax or Roth options into a 403(b) and 401(a) ANTHC Retirement Plan.
• Paid time off accruing up to 6 hours per pay period and increasing with years of service.
• Eleven paid holidays.
• Paid parental leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic short/long term disability premiums, AD&D insurance, and basic life insurance covered 100% by ANTHC with additional optional coverage.
• Flexible spending accounts for healthcare and dependent care.
• Ancillary cash benefits for accident, hospital indemnity, and critical illness.
• On‑site child care facility with expert‑designed classrooms.
• Employee assistance program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition discounts at Alaska Pacific University.
• On‑site training courses and professional development opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym access including a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency travel assistance.
• Education assistance or education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.

Under limited supervision, collaborate with HIT teams to manage, direct, and support all EHR and Telehealth software/hardware systems. Act as liaison between ANTHC and regional tribal health organizations’ technical staff to manage customer expectations and ensure customer service needs are effectively met.

• Primary technical customer relations manager for Alaskan Tribal partners on new and existing EHR and Telehealth functionalities.
• Develop processes and strategies to promote visibility for the customer into the status of current and upcoming projects.
• Proactively collaborate with ATHS customer technical staff, solicit feedback on existing utilization and technical issues, and analyze feedback to implement solutions.
• Coordinated software and hardware deployment/upgrade schedules and ensure customer needs are met.
• Project management to evaluate, test, and validate new hardware and software products; design and direct implementation of system upgrades and hardware enhancements.
• Enforce procedures and standards for hardware selection, system testing, configuration management, and documentation.
• Manage the transition of new EHR and Telehealth software and/or hardware from the development and test environment into production.
• Technical lead for planning and scheduling all system deployments to ATHS customers and provide guidance on EHR and Telehealth technical designs.
• Manage special projects, compile and analyze data, develop and monitor project budgets, and prepare technical and recurring reports.
• Serve on HIT committees and other technical service groups; maintain professional expertise through ongoing education.
• Leads and guides assigned staff, develops goals and priorities, assigns tasks and projects, counsels, trains, and coaches subordinate staff, implements corrective actions, and conducts performance evaluations.

• Knowledge of FDA Good Manufacturing Process for medical device manufacturing.
• Knowledge of system architecture design, implementation, and analysis techniques.
• Knowledge of system documentation and procedural manuals.
• Knowledge of networked computer environments and device capabilities.
• Knowledge of network system access and security guidelines and procedures.
• Knowledge of project management and resource allocation techniques.
• Knowledge of information technology and software applications.
• Skill in effectively managing teams and delegating tasks and authority.
• Skill in writing technical…