D&IT Technical Specialist - ASRC Talent Solutions

ABOUT ASRC ENERGY: WINNER OF THE BEST PLACE TO WORK BY ALASKA BUSINESS MAGAZINE IN 2023, 2024 & 2025

ASRC Energy Services, LLC is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) family of companies. ASRC is a private, for-profit corporation that is owned by and represents the business interests of its approximately 14,000 Inupiaq shareholders. As the largest Alaskan-owned company employing over 15,000 people worldwide, ASRC and its subsidiaries are poised for the next era of growth with continued dedication to providing maximum benefit to our shareholders.

We're proud to be recognized as a Best Place to Work by Alaska Business Magazine in 2023, 2024, and 2025, a Most Loved Workplace by Best Practices Institute, and a Best Company to Work For in Alaska by MSN Money, 24/7 Wall St., and Zippia. We've also earned multiple Conoco Phillips Supplier Recognition Awards for Focus on Execution.

As part of a highly functional team, the D&I Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&I department is responsible for.

• Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.

• Provides the EUC team with technical expertise in all technologies within EUC's scope.

• Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.

• Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.

• Write and follow documented procedures and encourage knowledge sharing amongst team members.

• Maintain a strong Customer Service orientated approach to resolving issues.

• Deliver end user support remotely, onsite and over the phone.

• Work with remote Vendor support and on-site consultants.

• Multi-task in a demanding environment.

• Work as part of a global team.

• Participate in after hours work as needed.

• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.

• Other duties will be assigned to this position as needed.

• 5+ years' experience in a Corporate IT role

• Proficient in troubleshooting:
  Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies

• ITIL v3 (or higher) Foundations Certification

• Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365

• Demonstrated understanding of Cyber Security best practices (eg; role-based access control)

• Previous experience working in the Oil & Gas industry

• Experience working in Alaska

If you are an ASRC Shareholder looking for exciting training opportunities within ASRC Energy,  to learn more about the Nutaaq program.

ASRC Energy Services, LLC is proud to offer a competitive benefits package aligned with our core ASPIRE values. Our total rewards program is designed to attract and retain top talent while supporting the health, well-being, and professional growth of employees and their families.

We provide comprehensive medical coverage through the Federal Employee Health Benefits Plan (FEHB), as well as dental and vision insurance. Employees are eligible to participate in a 401(k) program with a company match of up to 4% and immediate vesting after just two pay periods. To further support employees and their households, we offer access to an Employee Assistance Program (EAP), along with a wide range of supplemental insurance options including voluntary life insurance, short- and long-term disability, accidental death and dismemberment (AD&D), pet insurance, legal services, identity theft protection, hospital indemnity, accident insurance, and critical illness coverage.

We are also committed to professional development by providing tuition reimbursement opportunities and internal learning resources through our ASPIRE…