SMC Technician II

$2,500 Hiring Bonus! GCI's SMC Technician II will monitor and support critical network elements to maintain the continuous operation of the company’s network and system infrastructure. Provide on-shift surveillance, management, advanced-level troubleshooting response, and trouble resolution of the company’s Wireless Radio Access Network (RAN) equipment and Core Transport Network in order to provide the highest level of network availability, restoring service.

• Function and work as a team to troubleshoot complex company network and customer issues using all required skills to perform the necessary duties.

• Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruptions.

• Consult with employees, other departments, and management to determine the root cause of an incident, outage, or failure of services and determine corrective actions.

• Perform proactive network status checks as part of normal surveillance activities ensuring optimum performance.

• Work closely with various engineering groups, network control, and field technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels.

• Ensure all networks meet industry standards and identified performance goals.

Required to participate in a rotational schedule.

• ACCOUNTABILITY
  - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• Able to handle stressful situations and maintain diplomacy, tact, and concern.

• Demonstrated ability to effectively work as a team and work independently to ensure established goals are successful.

• COMMUNICATION
  - Conveys thoughts and expresses ideas appropriately and professionally.

• Excellent verbal and written communication required.

• Must be able to articulate information to technical and non-technical audiences throughout the company, both internal and external customers.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• Ability to have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

• Ability to analyze complex, challenging problems and situations leading to optimal solutions with attention to detail.

• Knowledge of telecommunications industry network environment and different applications. Preferred DOS/Windows/UNIX/Open view and associated applications.

• Ability to remain current in industry best practices of the discipline.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

• Broad based working knowledge of interdepartmental and external communication and coordination required.

• Experience in drafting multi-focused technical reports for both internal management and external customer distribution preferred.

• Ability to work with peers and senior-level technicians to accurately communicate status of GCI’s network assets to stakeholders, including physical facilities, network devices, and…