Quality Assurance Analyst II

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Job Description

Job Description

GCI's Quality Assurance Analyst II will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. Write, revise, and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs, defects, and other potential issues.

Essential Duties And Responsibilities At All Levels

• Perform quality assurance and testing activities.
• Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.
• Create and execute regression test plans.
• Validate system application functionality across various hosted and on prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates.
• Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
• Work closely with technical resources and testers on review and resolution of issues.
• Review test plans and cases written by others for coverage and completeness.
• Review requirements and design documentation and participate in design reviews.
• Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.
• Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
• Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.
• Assist in developing and maintaining quality assurance procedures and standards.

• IT Quality Assurance
• IT Technical Quality Assurance
• Ability to function autonomously on assigned projects with minimal direction.
• Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments.
• Actively participate in sessions with business stakeholders.
• Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential.
• Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment.
• Ability to reconcile divergent demands and prioritize individual workload.
• Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments.
• Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks.
• Testing experience in internal software application and/or hosted development and systems integration.
• Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities.
• Ability to create and execute test plans and test scripts.
• JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases.
• Experience with development of electronic presentation materials, MS Teams, Zoom, Skype and the ability to handle ad-hoc question-and-answer sessions.

• Demonstrated commitment to GCI’s Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.
• ACCOUNTABILITY
  - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of…