Computer Service Desk Technician

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Computer Service Desk Technician I
Anchorage, AK
3 month contract

$20.00/hr - $27.00/hr

• Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
• Experience managing ticketing system
• Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
• Troubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
• Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
• Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
• Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
• Creates tickets for their work and ensures quality information is recorded in them.
• Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills.
• Configures and installs end user IP Telephony equipment (phones), as appropriate.
• May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.

• College degree (in Computer Science or related field) or equivalent is preferred.
• Technical certifications are a plus.
• Prior Service Desk experience is required.
• 2+ years of experience in Desktop Support (DTS) in a Microsoft networking environment, knowledge of server build, repair, configuration and support.
• Experience in setting up networks, maintaining accounts in Active Directory, and knowledge of security in a network environment is preferred.
• Demonstrated outstanding customer service skills.
• Detail oriented.

• Associate

• Contract

• Information Technology, Product Management, and Project Management

• IT System Data Services, IT System Operations and Maintenance, and IT System Training and Support