More jobs:
Help Desk Administrator
Job in
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listed on 2026-01-01
Listing for:
Insight Global
Seasonal/Temporary
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively—all while delivering excellent customer service.
Responsibilities- First point of contact for technical support via phone, email, or in person
- Troubleshoot basic IT issues
- Manage support tickets
- Escalate issues when necessary
- Document solutions
- Monitor systems and respond to alerts
- Guide users on software usage
- 2-3 years of IT support experience
- 1-3 years experience with Microsoft products
- Strong customer service and communication skills
- CGIS Clearance
$25/hour – depending on experience
BenefitsBenefit packages may include healthcare insurance and paid leave as provided by applicable law.
Job Details- Seniority level:
Associate - Employment type:
Contract - Job function:
Information Technology - Industry: Public Relations and Communications Services
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