Tier 1 Help Desk

Job Description

A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively—all while delivering excellent customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2-3 years experience of IT support experience
• 1-3 years Microsoft background
• Strong customer service and communication skills
• CJIS Clearance