IT Manager

This position is responsible for the overall administrative oversight, visioning, leadership, planning, coordinating and control of the development of technical strategy for the present and future management of the City’s information technology needs, including Public Safety Departments. Manages and directs the operations of the department, including policy development, budgeting, procurement of technology assets and services, and serves as staff advisor to City Council and the Mayor on information technology matters.

This position also serves as the lead network and systems engineer/architect.

The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Responsible for fostering a culture of innovation; provides technology leadership in the delivery of superior services to City residents and businesses.
• Serves as the chief advisor on information technology, including new hardware, Citywide software applications, and security matters.
• Participates in the interview and selection process of new employees. Provides training and instructions. Assigns tasks, manages Help Desk, reviews work and prepares performance evaluations. Recommends employee transfers, promotions, disciplinary action, and discharge.
• Directs work and manages staff of the department; monitors and evaluates on- going performance of staff members; addresses day-to-day issues and questions; assesses and provides for training needs; initiates employee recognition, promotion, disciplinary action, and discharge processes as necessary and appropriate.
• Provides leadership and management to all assigned staff. Supervises the work of and monitors and evaluates on- going performance staff members; addresses day-to-day; assesses and makes recommendations of training needs.
• Defines and implements the goals and objectives for department operations; guides staff through changes in laws, processes, services or programs.
• Develops, recommends, and implements annual departmental budget, forecasts necessary funding for staff, equipment, material and supplies. Monitors budget throughout the year.
• Identifies short and long-range equipment investments to maintain service levels; researches and analyzes technology needs, trends and resources and makes recommendations.
• Prepares requests for proposals and bid specifications for information technologies solutions; reviews and purchases technical equipment and related items.
• Prepares and recommends the information technology capital budget, develops annual and multi-year work plans and strategies to meet business needs; develops and directs the implementation of goals, objectives, policies, procedures and work standards to ensure success.
• Provides project management oversite and organizational information technology leadership through consultation and partnership.
• Performs all technical duties of subordinate staff, as needed.
• Manages the security and reliability of IT systems. Decisions made include methods for securing systems and what type of equipment/software are required to assure optimum reliability and security.
• Designs and implements complex new IT systems and technology. Decisions include determining the combination of technology that will most effectively deliver the solution desired. Recommends suggested course of action.
• Monitors the health and security of IT systems. Recommends changes or enhancements.
• Ensures data security compliance with Federal, State and local laws, regulations and ordinances.
• Ensures implementation of rulings, legislation, statutes, city and department policies and procedures.
• Represents the City/department in meetings with vendors, elected officials and other departments to plan and develop technology solutions and to resolve escalated issues.
• Works with staff to develop project plans for large scale technology projects that impact multiple disciplines.
• Reports as needed to the Mayor and City Council on operations and services.
• Researches, recommends, develops and implements policy and procedures for program effectiveness.
• Other duties as assigned.

• Network architecture, hardware and software systems, including servers, workstations and telecommunications.
• Cloud services, virtualization, and data storage solutions.
• Cybersecurity principles, firewalls, intrusion detection systems, and incident response.
• Technology’s role in public services like public safety, utilities, and city management systems.
• GIS systems, financial software.
• Laws and standards governing IT in the public sector, such as data privacy, public records laws, cybersecurity standards, and ADA compliance for websites.
• Procurement policies and contracts, including government RFP processes.
• Backup systems and emergency response protocols for IT systems.
• Principles and practices of budgeting, fiscal management, project management…