Associate IS Support Technician - Field Tech Services

Associate IS Support Technician - Field Tech Services

Join the Field Technician Services Team! Are you ready to be the IT hero behind the doctors, nurses, procedure techs supporting patient care? As a Field Tech Services Specialist, you’ll be the go-to problem solver for caregivers and customers—making tech headaches disappear and delivering top‑notch IT services with a smile. Your mission? Fast, accurate support and unforgettable customer experience.

• Be the Lifeline:
  Resolve caregiver issues and fulfill IT service requests.
• Deliver WOW Moments:
  Provide timely, accurate support while keeping customer satisfaction front and center.
• Stay Flexible:
  Other duties as assigned—because superheroes adapt!
• Resolve user issues involving various endpoint devices, printers, phones, mobile devices, computers, operating systems, network infrastructure technologies, and telehealth technologies, etc.…
• Speak tech in plain English—make caregivers feel heard and understood
• Listen like a pro, interpret needs, and keep everyone in the loop until resolution
• Calm the storm:
  De‑escalate tense situations with caregivers and vendors
• Tailor your message for clinical and technical audiences alike
• Bonus:
  Minimal personal mobile use may be required (you’ve got this!)

• Speak tech in plain English—make caregivers feel heard and understood.
• Listen like a pro, interpret needs, and keep everyone in the loop until resolution.
• Calm the storm:
  De‑escalate tense situations with caregivers and vendors.
• Tailor your message for clinical and technical audiences alike.
• Bonus:
  Minimal personal mobile use may be required (you’ve got this!).

• Use every tool in your arsenal—knowledge articles, team input, and logic.
• Know when to escalates and who to call for backup.
• Navigate complex technical environments with confidence.
• Bounce back from setbacks and help uncover root causes to improve systems.

• Put caregivers first—always.
• Handle requests like a pro, ensuring smooth handoffs and zero duplicate info.
• Build strong relationships and assess needs with empathy.
• Take ownership of satisfaction and define solution options that shine.

• Pivot like a boss when priorities shift.
• Learn fast, stay calm, and keep customers satisfied.
• Keep tickets updated, workflows optimized, and SLAs met.
• Plan ahead, remain flexible, staying focused on today’s tasks.

• Collaborate across teams and vendors to keep systems stable.
• Share knowledge, support teammates, and celebrate wins together.
• Participate in initiatives and on‑call rotations.
• Trust, adapt, and maximize efficiency as a united force.

• Show up on time, prioritize like a pro, and communicate when timelines shift.
• Use tools effectively, meet SLAs, and escalates issues promptly.
• Recommend workflow improvements that make life easier for everyone.

• H.S. Diploma
  -OR- GED.

• Associate's Degree in Computer Science, Electrical Engineering, Information Systems or a related field of study
  -OR- a combination of equivalent education and experience.
• Coursework/Training:
  Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.
• 2 or more years of experience in remote or IS field technical support.
• 2 or more years of Healthcare IS Experience.
• Clearly documents issues, steps taken, and resolutions in user‑friendly terms.
• Builds trust and strong working relationships.
• Prioritizes tasks effectively and communicates when timelines are at risk.
• Uses time management tools in alignment with policies/procedures.
• Understands technical/application troubleshooting and persists through setbacks.

Providence is a comprehensive health care organization serving over 1,000 clinics, 120,000 caregivers, across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Providence is proud to be an Equal Opportunity Employer. We are committed to creating a workforce free of unlawful discrimination and harassment, and dedicated to shaping an inclusive workforce.

• Requisition
• Company:
  Providence Jobs
• Job Category:
  Operations & Support
• Job Function:
  Information Technology
• Job Schedule:
  
  Full time
• Job Shift: Day
• Career Track:
  Technical/Skilled Support
• Department: 4011 SS IS STE CT SRVC AK
• Work Location:
  
  Providence Alaska Medical Center – Anchorage
• Pay Range: $28.41 - $43.47