Systems Engineer II​/Voice Engineer

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:$ - $POSITION SUMMARY The Systems Engineer II is responsible for the design, implementation, maintenance, and operational support of the company’s voice infrastructure. This includes Meta Switch provisioning and translations, SS7/Signal Transfer Points, Adtran access devices, and legacy switching platforms such as DMS‑100, DMS‑10, Redcom, and Mitel.

This mid‑level role expands on core systems engineering experience and assumes increased responsibility in capital and network planning, technical design, call routing architecture, troubleshooting complex voice services, and supporting E911 systems. The Systems Engineer II contributes to cross‑functional engineering initiatives, ensures platform reliability, and plays a key role in advancing modernization and lifecycle‑management efforts across the voice network.

Key Responsibilities:

Design, deploy, and support voice switching infrastructure (physical and virtual) across production and development environments.

Maintain, optimize, and troubleshoot carrier‑grade voice switching systems such as Meta, Adtran, DMS‑100, DMS‑10, Redcom, and Mitel.

Manage, optimize, and maintain Signal Transfer Points (STPs) across a statewide SS7 network, ensuring reliable routing, seamless interoperability, and optimum signaling.

Manage and optimize fraud‑management platforms—such as ClearIP—to identify toll‑fraud patterns, implement detection rules, and ensure rapid response to emerging threats.

Engineer, deploy, and maintain Viper‑based 911 PSAP systems, ensuring compliance with state and federal emergency‑service regulations and providing technical support for CALEA lawful‑intercept requirements

Monitor and analyze system performance, lead root‑cause investigations for outages, and enhance monitoring frameworks to address newly identified vulnerabilities

Configure, upgrade, monitor, and troubleshoot Session Border Controllers to support statewide VoIP traffic, SIP carrier services, and secure interconnects with partner networks. Ensure platform meets current FCC and regulatory standards including Stir/Shaken, DNO, Ray Baum and Kari’s Law.

Design, implement, and support voice‑network solutions that align with capital project plans, long‑term network strategy, and organizational goals

Collaborate with cross‑functional teams to support voice‑application deployments, upgrades, and infrastructure changes

Strengthen voice‑infrastructure security by applying software patches, executing system‑hardening procedures, and ensuring compliance with recognized security best practices and policies

Share responsibility for 24/7 support coverage through a skill‑based callout rotation

Develop and maintain detailed documentation for system configurations, standard procedures, and network infrastructure diagrams.

Perform other duties as necessary.

Qualifications:

Required:

3–5 years of experience in voice systems administration or engineering.

Proficiency with voice applications

Extensive experience with SS7, Session Border Controllers, VoIP deployment, LNP, and voice‑call‑flow analysis.

Solid understanding of Meta Switch provisioning and translations, SS7/Signal Transfer Points, Adtran access devices, and legacy switching platforms including DMS‑100, DMS‑10, Redcom, and Mitel.

Experience configuring translations for local and long‑distance routing across multiple switch technologies.

Experience…