IT Coordinator

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General Summary This role provides frontline IT support to employees by troubleshooting and resolving hardware, software, and network issues across offices, plants, and job sites, ensuring reliable day to day technology operations. The role also supports local network infrastructure, coordinates issue escalation when needed, and works closely with end users, business leadership, and Corporate IT to maintain efficient and productive systems.

Essential Job Accountabilities Respond to and resolve incoming IT Service Desk requests to ensure employee technology issues are addressed promptly and service levels are met Diagnose and resolve local network and communication issues to maintain reliable and uninterrupted business operations

Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies to ensure secure and standardized IT operations

Assist developing and maintaining business unit IT documentation to promote consistent standards, procedures, and knowledge sharing across locations

Assist coordinating the acquisition, installation, configuration, and maintenance of iPads, PC’s, and networking equipment to ensure compliance with corporate standards, best practices, and management directives

Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and effective asset management

Track and document complete lifecycle of IT assets, including acquiring, issuing and disposal

Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures to ensure alignment with corporate standards and integration requirements

Travel to job sites to assist site configuration, setup and problem resolution

Virtually assist users with resolving requests and technical issues

Support business applications and systems to ensure adherence to best practices and corporate IT standards

Troubleshoot and resolve PC hardware and software issues to minimize employee downtime and meet service level agreement (SLA) requirements

Assist Business Unit management to assess future IT needs, budgets, forecasts, licensing, and asset strategies to support enterprise initiatives and alignment with company goals

Maintain ongoing communication with the IT Manager and local Business Manager to ensure effective issue resolution, prioritization, and alignment of IT services with business needs

Education

Associates degree or equivalent combination of education, training, experience and/or certifications

CompTIA A+ certification or equivalent demonstrated training/experience

Microsoft Role-Based Certification (Single-Exam) preferred

CompTIA Network+ certification preferred

Work Experience Minimum of 3 years of relevant experience providing network and PC support in a multi-site business environment

Familiarity with cost accounting, budgeting, and forecasting

Knowledge, Skills, and Abilities Knowledge of professional IT support principles with the ability to apply company policies, procedures, and standards to resolve routine to moderately complex issues

Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and multiple contributing factors, exercising judgment within established practices

Ability to work independently…