Claims Assistant Commercial P and C

Job Overview

CopperPoint has an exciting opportunity for a Claims Assistant – Commercial P&C! As a valued member of our Commercial Property & Casualty Claims team, you’ll play a critical role in supporting our mission to deliver exceptional service. In this position, you will assist claims adjusters throughout the intake, investigation, and resolution process while also independently handling low‑complexity claims from start to finish.

You will be the first point of contact for many of our customers—managing inquiries, providing timely updates, and ensuring a smooth and positive experience every step of the way.

• Support claims investigation and resolution as directed by claims adjusters, including obtaining law enforcement records, coordinating inspections, paying invoices, and obtaining documents from policyholders.
• Draft and send routine correspondence to policyholders and third‑party claimants.
• Respond to incoming communications from policyholders, claimants, and other third parties, resolving low‑complexity issues independently and escalating urgent matters as appropriate.
• Provide administrative support to adjusters, ensuring claim files in Guidewire are accurate, complete, and compliant with claims guidelines.
• Process simple claim payments as directed by claims adjusters.
• Handle low‑complexity claims such as windshield claims.
• Intake, create, and assign commercial automobile, general liability, inland marine, and property claims in Guidewire Claims Center.

• High school diploma required. College degree preferred.
• Prior experience with insurance claims support or adjusting is preferred, but candidates with equivalent experience may be considered.
• Commercial insurance experience is a plus.
• Guidewire experience is helpful but not required.
• Intermediate knowledge of Microsoft 365 products.

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short‑term disability, long‑term disability, life insurance, a health savings account, a flexible spending account, and a 401(k) plan.
• Basic Life Insurance and AD&D at two times an employee’s annual salary, Short‑ and Long‑term Disability coverage, and an Employee Assistant Plan are provided at no cost to the employee.
• Employees accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. Additionally, employees receive 10 paid holidays throughout the calendar year.

• $40,000.00 – $60,000.00 annually.
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions, with a growing ten‑state footprint in the western United States. Founded in 1925, the company offers a wide range of insurance products across Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint is committed to compassion, community volunteerism, and employee development.

CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship, genetic information, pregnancy status, or any other characteristic protected by law. CopperPoint maintains a drug‑free workplace.