Retail Service Manager - Northrim Building

Retail Service Manager - Northrim Building

Join to apply for the Retail Service Manager - Northrim Building role at Northrim Bank, Member FDIC.

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401(k) match

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum is $67,755.10 annually, $2,605.96 bi‑weekly

Are you an energetic, solutions‑oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast‑paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager
!

Job Type: Full‑Time, Permanent

Location: Northrim Building

• Lead a Team of Rockstars: You’ll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development.
• Impact Customer
  
  Experience:
  
  Your leadership will ensure top‑tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more!
• Career Growth: This is your chance to develop and implement procedures that directly impact the bank’s success while fostering your own career development in a collaborative, high‑energy environment.

• Direct and inspire our retail banking team to ensure top‑notch customer service and employee satisfaction.
• Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations.
• Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations.
• Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance.
• Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed.
• Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits.

Education: Bachelor’s degree in a related field (or equivalent experience).

Experience:

• 4+ years in financial institutions, including 2+ years of management experience.
• Deep knowledge of banking procedures, compliance regulations, and retail banking operations.

Skills:

• Proven ability to lead, motivate, and inspire teams.
• Excellent communication skills, both written and verbal.
• Strong problem‑solving skills, with the ability to resolve complex issues in high‑pressure situations.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously.

• Experience managing IRA and HSA products.
• A background in vendor management.
• A proactive, customer‑first mindset that drives results.

• Work with the Best: Lead a dynamic and motivated team in a collaborative environment.
• Make an Impact: Your decisions will directly affect our customers' experiences, our employees’ growth, and the bank’s success.
• Growth Opportunities: With our focus on development and advancement, you’ll have plenty of opportunities to grow your career.
• Work‑Life Balance: Enjoy a professional yet flexible environment that values your time and well‑being.

If you’re a motivated leader with a passion for delivering exceptional service and operational excellence, we’d love to hear from you! Apply today and help us redefine what retail banking can be.

Full Time, Exempt

Grade 18

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.