Route Supervisor

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Classification:
Non-Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement.

• Assist in developing a district into a highly productive team through continuous training, regular meetings, daily check‑ins, fostering a positive work environment, route rides, supervising, and building strong relationships with each RSR.
• Assist the DM as assigned to ensure customer loyalty and outstanding service through customer visits, audits, new installs, problem solving, open communication, and negotiation with customers.
• Lead the district to success, communicate changes and policies, evaluate route organization, project a professional image, and require the same from the district, cooperating with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary; safely operate company vehicles following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix, and continued customer relationships.
• Perform, as needed, all responsibilities of an RSR at a higher level with a managerial perspective, evaluating the route and RSR performance.
• Perform all responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up‑sell, cross‑sell, and sample all lines of service or product, ensuring a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

• Work with and support other service personnel as required by supervision.

• Valid Driver’s License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent customer service and route sales skills.
• Excellent verbal and written communication skills in English, comprehend and follow direction, and good time management skills; work well as a team player.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.

• High School graduation or equivalent experience.

• Frequently within the branch area.

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

• Physical demands: sitting, grasping, driving, stooping,…