Manager, TOFC Operations; Alaska Railroad

Purpose of Position

Manages the daily operation of Anchorage's TOFC Department terminal functions to ensure TOFC activities are completed in a safe, effective and timely manner. Collaborates with Transportation, Marketing, Customer Service and external customers to ensure the TOFC operations are conducted seamlessly and efficiently.

Supervises represented TOFC Mechanical Department employees to achieve department goals. Develops operational goals and objectives for TOFC operations. Establishes terminal level safety goals for employees. Conducts safety audits and operational monitoring. Enforces rules, investigates incidents/injuries, and oversees corrective action/discipline as necessary. Works with other department heads throughout the railroad including but not limited to Maintenance of Way, Transportation, Facilities, Customer Service, Marketing and Public Relations to ensure cross‑functional goals are met and that Mechanical and TOFC operate as a cohesive and unified group.

Ensures efficiency of the work processes and allocated man‑hours. Coordinates preventative maintenance and repairs to minimize downtime of equipment. Ensures that all repairs are of sound quality to lessen the likelihood of injury to employees. Recommends manpower, tools, and material required for all work to be performed. Manages lading operations, and coordinates load requirements and equipment availability with the Transportation Department and external customers.

Maintains quality customer relationships and provides customers with guidance on moves and load securement instructions. Monitors customer load inspections to ensure the customer is taken care of and inspections are being performed in a uniform manner. Works with the marketing department on equipment/material moves and inspections to provide the department’s personnel and material costs/expenses. Works with management staff to ensure proper Standard Operating Procedures (SOPs), Job Aids, Bulletins, JSAs, and other instructions are written, monitored, kept current, and complied with as necessary based on environmental and operating conditions.

Compiles and maintains all records and reports required by the ARRC, AAR and FRA relevant to repair and maintenance of equipment. Executes and maintains supervision oversight on assigned projects, including contractual services coordination as required. Oversees compliance with corporate attendance and personnel policies. Educates, mentors, trains, retrains, and issues discipline to staff as necessary. Supervises craft personnel in accordance with ARRC Human Resources policies and collective bargaining agreements.

Supervises represented personnel in accordance with ARRC safety rules, policies, and applicable agreements. Conducts scheduled safety meetings.

Five years of railroad equipment repair and maintenance or TOFC operations is required. Five years of experience as a railroad supervisor may substitute for Mechanical department experience. Experience with project scheduling. Knowledge of safe work practices and methods required. Knowledge of mechanical terminology, processes, and functions is used when evaluating equipment failure and in devising maintenance program improvements, component failures, and engineering design.

Must have knowledge of principles, policies and procedures in the areas of safety, human resources, budgeting and purchasing. Must have a positive attitude towards safety and be able to project that image to co‑workers and subordinates. Must be a team player and work cooperatively with all other supervisors and ARRC employees at all times. Must be able to communicate both orally and in writing.

Also, must be able to lead and motivate people, even under adverse conditions. Skill in operating a personal computer and a working knowledge of word processing and spreadsheet software, preferably Word, Excel, and Production Management software is required. Good records management skills are needed to document control procedures; establish and implement inspection procedures; and provide preventative and corrective action procedures.…