Floral Manager-Abbott

Position Purpose

As a primary contact for customers, the Floral Manager provides friendly, courteous, and helpful service. The Floral Manager is held accountable for the department’s results in providing customer service, increasing sales, improving profits, and containing cost.

• Provide customer service as defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
• Write schedule for Floral Department with Store Director approval.
• Follow Division guidelines for the implementation of the merchandising plan.
• Speak with customers to resolve problems with sales, dissatisfaction with service, or other issues related to the floral area.
• Design aesthetically pleasing floral arrangements for display or to meet the needs of a particular customer.
• Manage inventory per company policies and practices to drive sales and profits.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Prepare and input floral department orders into computer.
• Stock and maintain displays in the floral department, moving expired items from shelves daily.
• Operate helium tank to inflate balloons.
• Use sprayers and containers to water all plants.
• Maintain cleanliness of floral area.
• Operate cash register.
• Monitor inter‑office mail and company web page daily for updated information.
• Other duties as assigned.

• Ability to follow company customer service procedures and demonstrate prior customer service skills or related experience.
• Ability to interact with customers and co‑workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.
• Desired:
  Prior management experience.

• 90% inside, 10% outside. Temperature extremes vary depending on store location. Chemical exposure is minimal (mild detergents or glass cleaner). Equipment used includes hand truck, six‑wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mop, broom, telephone/intercom, knives, calculator, flower cutter, balloon machine, computer, floral decorating supplies, and cash register.

Job responsibilities include tasks that could affect the safety or health of the employee or others.

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions or wish to request an accommodation to perform the essential functions of this job, please contact your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail