Service Advisor

Description

Strong candidates have come from automotive, hospitality, retail, military service, and other professional guest-facing environments

• You're a natural communicator who builds trust quickly, follows through consistently, and takes genuine pride in how you care for the people you serve
• You come from service advising, hospitality, sales, or another guest-facing role and you're ready to bring that experience to a unique multi-brand European store in Anchorage
• You're looking for a stable, high-earning advisory role in a community where your professionalism and follow-through build a reputation that lasts

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

Porsche Audi Volkswagen of Anchorage is a distinctive multi-brand European store serving a loyal, passionate Anchorage guest base. We're adding a Service Advisor to our Volkswagen service drive -- a role that comes with real variety, a tight-knit team, and the kind of community guest relationships that define a long-term career in a market like Anchorage. VW experience is a plus but not required -- we'll invest in your brand training from day one.

• Serve as the primary point of contact for Volkswagen service guests -- from write-up through delivery -- with a standard that reflects the brand and the store
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Porsche Audi Volkswagen of Anchorage and Swickard's hospitality standard in every guest interaction

• Service advisor experience preferred -- not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
• Volkswagen or European brand experience a strong plus -- familiarity with VW service processes and systems is an advantage we’ll build on
• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Organized and accurate under the pace of a busy multi-brand service operation
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and VW service processes -- we'll train you from day one
• Valid driver's license with a clean driving record
• A hospitality mindset -- in Anchorage, the people you serve are your neighbors, and they remember how you treated them

• OTE of $50,000 - $120,000+ annually
• Paid Volkswagen manufacturer and product training -- we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• 401(k) plan
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management…