Telecom Technician

Position Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless, in a safe and proper manner set forth by company policy and without constant supervision.

• Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
• Respond to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
• Ensure that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
• Install ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
• Ensure company inventory is maintained and reported for items utilized by technician.
• Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
• Perform routine office maintenance and/or repairs on equipment (such as batteries, alarms, air filters and general fluid levels) and follow procedures for maintaining site logs and records.
• Responsible for locating fiber, coax, telephone and marking cable routes.
• Splice and repair new and existing telecommunication cable.
• Climb poles & towers to install or repair telecommunication lines and facilities.
• Troubleshoot malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and diagnose nature of the problem and make repairs.
• If applicable, change out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
• If applicable, troubleshoot from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
• Install, test, maintain, and repair advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
• Perform the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
• Have a basic understanding of the technology behind Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3, OC-12, Sonet, CWDM and DWDM.
• Have a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
• Operate equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
• Install, operate, and maintain radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
• Complete specialized reports, logs, and reports as required.
• Respond to ASR’s and coordinate and/or perform Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
• Understand how all departments contribute to the success of the organization and refer customers and employees to the appropriate department to best fulfill their needs.
• Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
• Perform all other duties and responsibilities as assigned.

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Use appropriate computer programs (including, but not limited to, Microsoft Office Suite) with proficient computer skills and the ability to adapt and learn as programs and processes change.
• Work as a team member and exert initiative to work independently to reach a goal.
• Embrace change in the workplace while encouraging others to seek innovative approaches.
• Function effectively as a team player.
• Comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Work a…