RF Technician

SUMMARY

Arcticom, LLC, a company within the BSNC family, is currently seeking a qualified Shipping and Receiving Coordinator for Arcticom, LLC at 144

E. Potter Drive, Unit C, Anchorage, AK 99518. This position is responsible for installing, maintaining, and repairing wireless communication systems along with working with various RF-enabled devices such as cell phone antennas, amplifiers, two-way radios, satellite systems, and internet access points.

Applicants will be contacted via phone or email within ten (10) business days of submittal.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required
• Coordinate all aspects of the sales process.
• Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the manager with coordinating travel/training, returns, credits, etc.
• Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors.
• Communicate with new and existing customers on updated sales information.
• Develop and improve internal Sales and Repair processes.
• Work with other departments that assist in fulfilling orders or providing customer service.
• Handling inbound sales leads to convert into sales.
• Coordinate daily work order tracking to make sure work orders exist for every job and ensure hours are being charged to the work orders correctly;
  Assist with closing out work orders
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Build and maintain customer relationships both internally as well as externally.
• Enter new customer data and other sales data for current customers into computer database.

• Create Basic Programming Codeplugs (less than 12 channels)

• Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)

• Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)

• Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)

• Some Regional and/or Overnight Travel and On-Call Hours will Be Required

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

• Basic Electronics Background (12V and/or Low-Voltage System)

• RF/Telecommunications/Networking Experience a Plus

• Must Have Valid Driver’s License

• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process

• Associate degree in Electronics or IT

• Proficient Electronics Background

• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment

• Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands

• Competent Operating Test Equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters)

• IP Networking Experience a Plus

Knowledge, Skills, Abilities, and Other Characteristics

• Microsoft 365

• Attention to Detail

• Proactive in cost saving techniques

• Ability to build successful relationships and close business.

• Must be passionate about learning wireless products and features and applying that knowledge to provide excellent service.

Preferred

• A RF Certification

• Understanding of RF theories, wireless protocols, and circuit design

• Problem-solving skills for troubleshooting RF systems

NECESSARY PHYSICAL REQUIREMENTS

The physical demands described…