NCS Caseworker Supervisor

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY Position Summary

The NCS Casework Supervisor is responsible for supervising up to 5 NCS Caseworkers in their task of assisting Non-Congregate Shelter (NCS) participants in their transition out of the NCS program into stable rental units. This role provides in-person, one‑on‑one support to NCS Caseworkers who assist NCS households to apply for housing benefits, search for appropriate housing, and coordinate the move from NCS to rental housing.

• Provide supervision, support, and daily oversight to a team of NCS Caseworkers.
• Maintain subject‑matter expert level understanding of all NCS, NCS recertification, and NCS transition policies and procedures.
• Write job aids and produce any necessary collateral documents or forms to support NCS transition activities.
• Review the system of record for accuracy, including case notes, case details, and hotel placements.
• Escalate cases according to need and project processes.
• Maintain ability to perform NCS Caseworker responsibilities if necessary.
• Provide supportive guidance to staff who need additional support to fulfill their job requirements.
• Ensure that NCS Caseworkers meet individual production goals.
• Produce data and narrative reports on project progress as requested by the client or the Project Management Office (PMO).
• Perform other duties as assigned by the supervisor.

• Strong interpersonal and communication skills.
• Knowledge of local community resources and support services.
• Commitment to confidentiality and ethical standards.
• Ability to follow instructions and work as part of a team.

• Bilingual:
  English and Yup’ik language family.
• Crisis intervention training.
• Familiarity with trauma‑informed care practices.

• Preferred, Bachelor’s degree in Social Work, Psychology, Human Services, or related field.
• Previous experience leading a team of caseworkers or case managers.
• Previous experience in casework or social services is highly desirable.
• Previous experience working with case management software.

• Requires in‑person, one‑on‑one coordination with NCS participants in Alaska.
• May require weekend, holiday, or evening shifts.

• Anchorage, AK

This position description incorporates the job’s core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.