Eligibility Technician, Financial Assistance

The Eligibility Technician is responsible for initial services and assistance application processing and ongoing case maintenance to assist participants in meeting their economic needs. This position conducts data collection to ensure proper determination analysis is in alignment with applicable regulations, policies and procedures for CITC-administered programs and services.

• Become proficient with regulations, policies, and procedures associated with assigned CITC programs and services, and partnering agency requirements as they pertain to CITC services.
• Establish rapport and develop a positive working relationship with participants and partners.
• Screen, assess and provide referrals to meet participant needs.
• Gather required documentation for income, resources, expenses, participant identification and other relevant documentation that pertains to applications for services.
• Conduct interviews and determine participant eligibility for assigned programs and services within established time frames.
• Ensure accurate and timely communication pertaining to eligibility statuses with participants, appropriate CITC staff, and authorized community partners.
• Issue proper supportive services for eligible participants and ensure payments are issued within proper time frames to vendors.
• Responsible for obtaining, tracking, and documenting all pertinent information in each participant's file utilizing the appropriate database for data entry (i.e., case notes, payments, goals, terminations, etc.).
• Correct any actions on eligibility determinations that resulted in errors.
• Assist with home and/or worksite visits with participants.
• Maintain an active participant caseload.
• Provide guidance and support to less experienced staff as appropriate to level.
• Participate in quality assurance activities and case file reviews as appropriate to level.
• Assist with training and development of eligibility processing procedures.
• Work as part of a cohesive team who recognize and understand their role within the larger departmental team.
• Attend and actively participate in Department meetings and trainings.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform other related duties as needed and assigned.

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Demonstrated ability to work well with Alaska Natives and American Indians and understand the social and cultural needs of the Native community.
• Ability to comprehend, interpret, and apply program policies, procedures, guidelines, and instructions through formal and on-the-job training.
• Demonstrated ability to apply interviewing and investigative techniques.
• Demonstrated ability to write reports, business correspondence, and procedure manuals.
• Demonstrated ability to respond to common inquiries or complaints from participants, regulatory agencies, or community partners.
• Demonstrated ability to interpret and apply program rules, regulations, policies, and procedures while making initial and continuing eligibility determinations within strict time frames.
• Demonstrated ability to work in a team atmosphere.

CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

• Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.
• Knowledge of Alaska Native and American Indian culture and/or community resources.

• High-school diploma or GED.
• Minimum one (1) year related work experience that provides the necessary skills, knowledge, and abilities related to this position.

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of two (2) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

• Associate's degree majoring in Business, Accounting or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.
• Minimum of three (3) years related work experience that provides the necessary skills, knowledge, and abilities related to this position.

• Bachelor's degree majoring in Business, Accounting or related field.…