Direct Service Advocate- Part Time Swing Shift

AWAIC’s mission is to provide domestic violence safe shelter, intervention, and prevention. Our core values are advocacy, compassion, dignity, and collaboration.

AWAIC is seeking caring, committed individuals who want to make a difference in the lives of domestic violence survivors and their families. AWAIC takes pride in creating a welcoming and supportive workplace celebrating the individuality of our employees and participants.

Our compensation program leads that of many other nonprofits in this area. Our generous employee benefits include:

• Generous paid time off, including four weeks of vacation accrued in the first year of employment.
• Medical and Dental coverage with a portion of the premium paid by AWAIC as well as Dependent coverage.
• Vision Insurance and Life Insurance premiums paid fully by AWAIC.
• Optional Aflac and Retirement Fund.
• After one year of employment, a retirement fund that matches a 5% employee contribution.

Direct Service Advocate
- Part Time Swing Shift (2:30-10:30 pm)

Department: Programs
Classification: Non-exempt
Reports to: Shelter Supervisor
Status: Relief/On-Call
Location: Anchorage
Compensation: Starts at $25/hr;
Plus $1.50-$2.00/hr shift differential for eligible shifts

Position Summary:

The Direct Service Advocate (DSA) provides trauma-informed, survivor-centered support to individuals and families impacted by domestic violence, sexual assault, stalking, and related abuse. The DSA supports safe shelter operations and assists participants with crisis intervention, advocacy, safety planning, resource navigation, and stabilization.

Responsibilities include crisis line support, participant intake and engagement, documentation, group facilitation, facility support, and coordination with internal teams and community providers. This position requires compassion, sound judgment, adaptability, emotional resilience, and the ability to maintain confidentiality and professional boundaries.

Essential Functions

• Adheres to all agency policies, procedures, confidentiality standards, and mandatory reporting requirements
• Follows agency policies, confidentiality standards, and mandatory reporting requirements.
• Provides trauma-informed, survivor-centered services using cultural humility, ethical communication, and professional boundaries.
• Responds to crisis line calls with support, de-escalation, safety planning, information, and referrals.
• Completes participant screening, intake, orientation, and discharge processes.
• Helps participants develop safety plans, goals, and stabilization strategies that promote autonomy and empowerment.
• Provides advocacy, resource navigation, referrals, and systems support.
• Maintains accurate and timely case notes, incident reports, data entry, and required program documentation.
• Facilitates support groups, educational activities, and participant engagement opportunities.
• Coordinates services with internal teams and community partners to support continuity of care.
• Monitors participant and facility safety and responds to crises, conflicts, behavioral concerns, and emergencies.
• Provides trained emergency interventions, including first aid, CPR, AED, and Naloxone/Narcan, when appropriate.
• Conducts facility walkthroughs and helps maintain a safe, clean, and sanitary environment.
• Supports communal living expectations, conflict resolution, and participant problem-solving.
• Assists with basic needs, including meals, hygiene items, supplies, donations, shelter resources, and transportation.
• Provides administrative and operational support, including phones, filing, inventory, cleaning, and supply organization.
• Participates in meetings, training, case coordination, and agency initiatives.
• Supports the…