Case Manager - Outpatient Services

Reports To: Program Manager – Outpatient Services

Classification: Non-Exempt;
Hourly;
Full-Time

The Case Manager provides comprehensive care coordination, skills support, and service navigation to children, youth, young adults ages 5–25, and their families across the agency’s service array. Under supervision, the Case Manager partners with clients, caregivers, relatives, natural supports, and service providers to identify needs, strengthen protective factors, and connect individuals and families with resources that support health, wellbeing, stability, and successful functioning in the home, school, community, and other environments.

The Case Manager engages children, youth, young adults, and caregivers in the intake, planning, and ongoing support process. Services may include care coordination, linkage to community resources, skills building, family support, advocacy, service navigation, support groups, respite coordination, and collaboration with other providers. The Case Manager works across service areas to promote continuity of care, reduce barriers to services, and support individuals and families in accessing services that align with their strengths, goals, and identified needs.

This position requires strong collaboration with clients, families, schools, community agencies, and other service providers. The Case Manager may provide support in office, home, school, community, and other appropriate settings and uses a flexible, strengths-based, trauma-informed approach to help children, youth, young adults, and families build skills, increase stability, strengthen natural supports, and improve overall functioning and wellbeing.

VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community.

The Case Manager provides strengths-based, relationship-centered support to children, youth, young adults ages 5–25, and their families. The position partners with clients and families to identify solutions that build on their strengths, relationships, resources, and community connections. The Case Manager promotes self-empowerment by helping individuals and families identify their goals, develop practical skills, navigate systems, access resources, and strengthen their ability to advocate for themselves and their families.

• Build and maintain positive, trusting relationships with children, youth, young adults, caregivers, families, and natural supports using a strengths-based, trauma-informed, family-centered approach that promotes dignity, participation, empowerment, and independence.
• Partner with clients and families to identify strengths, needs, priorities, and goals; develop practical solutions; strengthen natural supports; and build problem-solving, self-advocacy, communication, and other skills that increase their ability to address challenges and meet goals.
• Provide care coordination and service navigation to connect clients and families with resources that support health, safety, stability, education, employment, housing, basic needs, behavioral health, recreation, and overall well-being.
• Provide education, coaching, modeling, skills-building, and other family support services in settings appropriate to client and family needs, including home, school, community, and agency settings.
• Maintain a caseload and service…