Services Specialist II

POSITION TITLE:

Work Services Specialist II

WORK HOURS:

8:00 AM – 5:00 P

SUPERVISOR:
Lead Work Services Specialist

TEAM:
Work Services

CLASSIFICATION:
Non-Exempt

Under the direct supervision of the Lead Work Services Specialist, the Work Services Specialist delivers client-facing operations and case management services within the Work Services team. Utilizing a holistic approach, this role guides clients toward economic self-sufficiency. The Work Services Specialist collaborates with the Lead Work Services Specialist and Program Manager to execute program policies and procedures.

• Oversee a caseload of Alaska Temporary Assistance Program (ATAP) clients and maintain individual client files, ensuring accurate, timely data entry and compliance with required reporting standards.
• Manage individual client schedules, conduct individual client meetings, and coordinate program appointments, site visits, and progress reviews.
• Develop, implement, and track individualized Family Self-Sufficiency Plans (FSSP) to guide clients toward sustainable economic independence.
• Assist clients in obtaining, maintaining, and advancing in the workplace until reaching sustainable economic self-sufficiency.
• Support project goals by delivering direct client services under the direction and mentorship of the Lead Work Services Specialist.
• Actively participate in weekly program staff meetings/trainings, multidisciplinary collaborations, and specialized team meetings as required.

• Apply and champion Nine Star’s core values and Philosophy of Care:
  Compassion, Excellence, and Collaboration.
• Implement principles of welfare reform and the "Work First" philosophy across all service activities.
• Assess client situations—including financial, employment, educational, family, and support network factors to identify and mitigate barriers to self-sufficiency.
• Authorize PASS 1 Childcare Assistance according to program policy and procedure.
• Prepare for, review, and actively attend case review hearings alongside clients to support their progress and self-advocacy.
• Work closely with other Nine Star Work Services and Center for Workforce Excellence (CfWE) team members to collaborate and ensure the comprehensive needs of all clients are met.
• Monitor client progress toward employment goals.
• Refer clients to appropriate community resources, services, and advanced training projects.
• Issue Supportive Services according to program policy and procedure.
• Refer clients to Nine Star’s Career Pathway Program through the CfWE to support higher-level skill development and long-term self-sufficiency.
• De-escalate and manage client crisis situations, providing mediation for angry or hostile interactions as necessary.
• Conduct client worksite and home visits as required.

• Assist in updating Memoranda of Understanding (MOU) to ensure alignment with client and community needs.
• Perform other related duties and special projects as assigned.

• Program Expertise:
  Strong understanding of program requirements, policies, and operational procedures.
• Technical Proficiency:
  Proficient in Microsoft Office Suite and database applications (e.g., File Maker Pro).
• Collaboration & Initiative:
  Ability to work effectively both independently and collaboratively as a constructive team member.
• Communication:
  Effective written, verbal, and interpersonal communication skills.
• Organization & Time Management:
  Strong capacity to prioritize individual caseload tasks, work with minimal supervision, and manage time effectively despite frequent interruptions.
• Professionalism & Adaptability:
  Proven track record…