Mobility Assistance Specialist AK Airlines; DOE - Anchorage, AK

Mobility Assistance Specialist, Full-time – AK Airlines (Pay DOE) – Anchorage, AK

Join to apply for the Mobility Assistance Specialist, Full-time – AK Airlines (Pay DOE) – Anchorage, AK role at NANA.

The Mobility Assistance Specialist position provides safe and courteous mobility assistance to passengers requiring wheelchair support, transporting customers to and from destinations throughout the terminal and on/off airplanes. This role supports accessibility and passenger flow within airport operations. Full‑ or part‑time positions may be available.

• Assist and transport passengers that require wheelchair assistance through arrival and check‑in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
• Assist wheelchair passengers with their carry‑on bags, assisted devices and checked luggage.
• Operate mobility equipment safely and in accordance with company procedures and airport regulations.
• Greet passengers in a friendly and courteous manner.
• Provide proactive, empathetic, and professional support, including navigation and way finding throughout the terminal.
• Monitor and respond to passengers' needs, including pace, seating, and comfort, while maintaining privacy and dignity.
• Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Maintain a positive, injury‑free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained.
• Perform other duties pertinent to the department or unit's success as assigned.

• A high school diploma or GED equivalent.
• Must be able to lift and/or move up to 50 pounds and assist with transfers and maneuvering passengers weighing up to 350 pounds.
• Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds.
• Must be available to work a flexible schedule with overtime when required.
• Must be able to work effectively with minimal supervision.
• Must be fluent in speaking, reading, and writing English.
• Ability to pass the SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
• Ability to obtain an Alaska AOA Badge.
• Successfully pass an FBI fingerprint‑based background check.
• Complete and pass a TSA Security Threat Assessment (STA).
• Have no outstanding warrants or provide documentation of their resolution.

Weather:
Indoor/Outdoor. Frequently exposed to Arctic conditions.

Noise level:
Moderate to Loud.

Physical requirements:

Lift and/or move up to 50 pounds, assist with transfers, maneuver passengers up to 350 pounds using approved equipment. Must stand, walk, use hands, pull/push carts, reach with hands and arms, occasionally climb, balance, stoop, kneel, crouch, or crawl. Exposure to fumes or airborne particles possible. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

No travel required.

Entry level

Full‑time

Other

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender‑identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA, their spouses and descendants to the extent allowed by law.