Director of Operations

Join Our Team At Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn't stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Job Location:

Anchorage, AK or Chamblee, GA

Role Overview:
What You'll Be Doing

Reporting to the Vice President of Flight Operations, the Director of Flight Operations is responsible for managing flight crews, establishing and implementing flight operations policies and procedures, and ensuring regulatory compliance. The Director of Flight Operations will also serve as an active member of the flight crew, maintaining required qualifications and currency while supporting flight operations as needed.

Your Key Responsibilities (Essential Functions)

• Has authority to exercise operational control over all aircraft operations, when such authority is delegated by the Vice President of Flight Operations.
• Acquire/maintain currency in a Certificate ACFT type with monthly flying
• Hybrid role with minimum one week a month assigned to MOC (flexibility provisions allowed with Approval from VP of Flight operations) if employee does not reside in PANC area.
• Ensure efficient/safe daily operations.
• Organize and provide management supervision of the Chief Pilot office.
• Ensure all crew members remain current and qualified for their assigned duty positions.
• Maintain liaison with the FAA and review all FAA Regulations relating to Flight Operations to ensure regulatory compliance.
• Maintain all FAA required records (i.e., operations specifications) for the Flight Operations Department.
• Revise and distribute the Company Operations Manuals assigned to Flt Ops, and Operations Specifications.
• Develop and implement operational policies and procedures and ensuring compliance.
• Ensure prompt reporting, filing, and follow-up actions on incident/accident reports to the appropriate agency. (FAA, NTSB)
• Provide leadership and direction to flight operations personnel.
• Ensure that high levels of customer service are provided to the company and its customers.
• Coordinate with the Director of Maintenance regarding aircraft equipment, configuration, and status.
• Assist senior management with the strategic development of flight operations.
• Provide direction, coaching, and professional development to employees with an individual and team focus.
• Build individual and team competencies with ongoing positive and constructive feedback, as well as thorough annual performance evaluations.
• Conduct performance evaluations in a timely manner.
• Establish individual and team goals and objectives; develop metrics and scorecards to monitor progress and achievement.
• Use appropriate methods to help build a cohesive team; facilitating the completion of team goals.
• Administer counseling, commendation, or disciplinary actions when necessary, using proper documentation.
• Perform other duties and/or special projects as assigned by the Vice President of Flight Operations or higher authority.

What You Bring to the Table:
Education & Certification Requirements

We're looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Mee…