Card Services Clerk

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Full Time Andalusia, AL, US

4 days ago Requisition

Hourly Range:$15.35 - $23.02/hour

Department: Deposit Operations
FLSAStatus:Non-Exempt

Manage the day-to-day tasks of the card service area ensuring that department goals and objectives are met. Assist the Deposit Operations Officer & VP Operations to develop and implement new operational procedures, and policies as they relate to Card-based services.

• Ensure all regulatory and compliance requirements are met in regard to card services.
• Provide operational support to the Retail Operations team for processing new and existing Credit/Debit products and services.
• Maintain all records related to the Bank’s Credit/Debit card programs electronically.
• Collaborate with management to mitigate and manage Credit/Debit card fraud and security risks, monitor card blocks as recommended by the card processors and recommend appropriate card BINblocks when necessary.
• Assist with vendor relationships involving Credit/Debit Card processing to include updates to the program and changes required as dictated by updates.
• Manage productivity ofcards and provide management reports as needed.
• Provide troubleshooting expertise to find resolution to cards not operating/ processing correctly.
• Assist with card compromise/fraud warning issues to include reissuing of cards, maintaining loss reports, maintaining compromised lists utilizing Excel, and notifying affected customers.
• Investigate unauthorized card transactions, process charge backs/retrievals, and maintain records/correspondence to customers as required by regulatory and compliance agencies.
• Respond to En Fact Alerts .
• Provide required reporting to compliance of suspicious activity reported.
• Monitor and implement workflow improvements within the Card Service Department with the assistance of the Deposit Operations Officer.
• Assist in the development and testing of card services business continuity.
• Assist in the update and maintenance of policies and procedures for the Bank’s Credit/Debit card programs.
• Manage escalated calls to resolution.
• Process credit card payments.
• Create a team atmosphere with other departments within the Bank.

• Maintenance/deletion of cards.
• Assist customers as it relates to card services.
• Assist auditors/examiners as it relates to card services.
• Other duties as assigned.

• High School Diploma required. A business related 2/4 year college degree is preferred.
• At least 3 years of banking experience, or equivalent office experience, is required.
• A highly technical background is required in order to perform complicated problem solving andsystem updates.
• Excellent written and verbal communication skills.
• Ability to handle multiple priorities at one time (multitasking).
• Ability to effectively present information and respond to questions from staff, management and external customers/vendors.
• Ability to work effectively within a team and individually.
• Proficient user of Microsoft Office products including Word, Excel, and Outlook required.
• Ability to respond effectively to a constantly changing, ever developing, process.

• Ability to perform work utilizing a computer for extended periods of time.
• Ability to grasp objects utilizing the fingers(fine motor manipulation).
• Occasional travel may be required for training.
• Extended working hours may be required at times,
• Ability to hear and speak.
• Ability to sit for long periods of time.