Customer Service Representative

Base Pay Range

$17.50/hr - $18.50/hr

Position Overview

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day‑to‑day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

Essential

Functions Customer Service Duties

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”).
• Represent the Company in a professional manner at all times, consistently maintaining a professional, courteous attitude when dealing with customers.
• Perform the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.

Visual Communications

• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Ensure that all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Remove all damaged and expired items from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well‑stocked with all necessary items.

Food and Beverage Handling

• Ensure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other equipment that comes into contact with hot foods and beverages.

Cash Handling

• Accurately conduct all cash, debit, and credit transactions on the POS.
• Perform simple math calculations.
• Deposit all money in the safe according to company policy and procedures.

Maintenance/Cleanliness Duties

• Maintain outdoor equipment (pumps, water bucket, squeegees, paper towel dispenser).
• Remove and dispose of trash and debris inside and outside the store.
• Sweep and mop floors.
• Clean station restrooms.

Miscellaneous

• Follow the Shift Duties schedule for the assigned shift.
• Verify valid identification for all credit card transactions and age‑restricted items (lottery, tobacco, alcohol).
• Understand how the car wash operates and how to reset it if needed (only applicable for locations with a car wash).
• Perform all other duties assigned.

Job Qualifications

The incumbent must be able to work any shift, Sunday–Saturday, and be able to effectively communicate. The incumbent should demonstrate strong verbal communication skills and have excellent follow‑through.

Knowledge & Experience

High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi‑tasking, and sound decision‑making abilities are required and essential to the success of this role. Computer proficiency is also required.

Software, Tools & Equipment

• Computer with internet and e‑mail capabilities
• Microsoft Excel
• Step ladder
• Car wash
• Coffee brewer, fountain machine, cappuccino machine
• Convection oven, roller grill
• All chemicals associated with general maintenance and cleaning

Other Requirements

As a team member you will represent Hassan & Sons. While on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information.

Physical & Visual Activities

Ability to perform numerous physical activities that require considerable use of your hands, arms, legs, and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate the cash register (POS) and to stock displays and coolers.

Must communicate well enough to receive instructions and provide information to others. Must work indoors and outdoors in all types of weather.

Working Environment

Gas station with food mart.

Shift Hours & Availability

Part‑time. 20–30 hours per week. Availability required for nights and weekends.

Store Hours

• Monday to Saturday: 5:00 AM – 10:30 PM
• Sunday: 12:00 AM – 10:30 PM

Seniority Level

Entry level

Employment Type

Part‑time

Job Function / Industry

Other;
Retail

Location

Anderson, CA

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