Customer Experience Coordinator

Our vibrant team at Unified Group Services is hiring an outgoing, flexible, and collaborative person to join our Anderson, IN office as a full‑time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our customer service initiatives and enhance the member experience. Keep reading to learn how you can get started in this rewarding opportunity!

Here's what we offer to ensure that you have a thriving, successful career:

• Competitive, experience‑based hourly wage
• Health, dental, and vision insurance
• 401(k) with company match
• Education assistance
• Employee assistance program
• PTO
• Growth opportunities
• HSA/FSA
• Life insurance
• Short- and long‑term disability coverage
• Wellness programs
• Sponsored health clinic
• Company parties

At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full‑service third‑party administrator (TPA) for self‑funded group health insurance plans. Our mission is centered on you—whether you're a customer or a team member—because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting‑edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top‑tier benefits.

Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values—we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.

The standard schedule goes from 8:00 am to 5:00 pm, Monday through Friday
, with overtime available.

Our Customer Experience Coordinator is the go‑to support person for account executives and our wellness team, stepping in as needed to help with a wide variety of administrative and customer service responsibilities. From supporting customer communication and event logistics to maintaining administrative files and wellness initiatives, you'll play a very active role in our office. You'll be responsible for:

• Updating customer information and coordinating broker communication
• Assisting with bulk/regulatory communication, including compliance‑related forms, company announcements, product rollouts, and wellness activities
• Drafting and proofreading professional correspondence, marketing materials, and other resources
• Coordinating logistics for internal meetings, benefit fairs, onsite visits, and vendor meetings
• Overseeing customer recognition activities, including welcoming new members and celebrating milestones
• Supporting various projects to ensure timelines and deliverables are met
• Elevating the member experience and delivering incredible customer service

• Ability to handle sensitive information and follow HIPAA regulations
• Ability to learn and master internal systems
• Ability to prioritize tasks and manage time efficiently
• Ability to work independently and collaborate with a team
• Proficiency in Microsoft Office applications like Outlook
• Written and verbal communication skills
• Organizational skills and attention to detail
• Professional attitude and reliable work ethic
• High school diploma or equivalent

• Customer service, administrative support, or account coordination experience
• Experience in the healthcare, insurance, or employee benefits industries
• Some college coursework

Fill out our initial application to become our Customer Experience Coordinator!

Must have the ability to pass a Background Check and Drug Screening.