Clerical

Call Center Representative

Company:
First Call

Pay: $17.00 per hour

Schedule:

Monday–Friday, 9:00 AM–5:30 PM

Position Overview

First Call is seeking a dependable, professional, and customer-focused Call Center Representative to join our team. The ideal candidate must have previous call center experience and possess strong verbal and written communication skills, excellent attention to detail, and the ability to manage customer inquiries efficiently through phone and email communications.

Key Responsibilities

• Answer and respond to incoming customer calls and emails promptly and professionally.
• Provide accurate information and assistance while addressing customer questions, concerns, and complaints.
• Utilize call center software, applications, databases, and other computer tools to document and manage customer interactions.
• Maintain accurate and detailed records of customer communications.
• Demonstrate active listening skills to understand, confirm, and clarify customer information.
• Resolve customer issues professionally while maintaining a positive customer experience.
• Build and maintain positive working relationships with customers, clients, and team members.
• Participate in training sessions and ongoing learning opportunities to remain knowledgeable about company products, services, and policies.
• Work independently, manage responsibilities from beginning to completion, and require minimal supervision.
• Follow all company policies, procedures, guidelines, and performance standards.

Required Qualifications

• Previous call center experience is required.
• Strong verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Ability to handle incoming calls and customer inquiries in a fast-paced environment.
• Experience using computers, databases, and customer service software.
• Strong attention to detail and accurate data-entry skills.
• Ability to multitask, prioritize responsibilities, and stay organized.
• Strong problem-solving and conflict-resolution skills.
• Dependable, punctual, professional, and customer-oriented.
• Ability to work independently and as part of a team.
• Willingness to learn, accept feedback, and meet established performance expectations.

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