Service Writer​/Advisor

Bobcat of Indy is a full service Bobcat Dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts, mobile and shop service, and a full line of concrete supplies.

Position: Service Writer/Advisor

Location: Indianapolis, IN

Schedule: Monday - Friday Dayshift

Pay: $23+ depending on experience

Preferred language: Spanish speaking preferred but not required.

• Schedule all service work and provide supervision of administration and warranty
• Take all service requests from salesmen and customers as a service writer
• Understand the billing process
• Answer phones and direct calls to the appropriate department
• Communicate with Parts Department and Warehouse team for technician parts needs
• Assist in basic parts functionality such as looking up, pulling, and processing parts through the billing process as needed
• Verify parts are entered properly on service orders
• Assist the service manager in meeting department goals as needed
• Greet customers and assist with unloading/load machines
• Communicate effectively to customers regarding technicians findings

• Excellent communication skills, both verbal and written
• Relevant experience is a plus
• Familiarity with the inner workings of a service drive
• Must be able to pass a drug screen

• Occasionally lift/carry up to 50 pounds or push/pull small objects
• Sit most of the time
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally exposed to weather conditions, fumes, and loud noise

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.