Director Of Dining Services, Healthcare

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

TouchPoint is a member of Compass Group USA.

As the Director of Dining Services
, you will provide overall leadership for a 125-bed acute care hospital dining services operation. This role is responsible for leading and developing a team of approximately 30 hourly associates and 2 salaried managers while ensuring outstanding patient, guest, and client satisfaction. The ideal candidate will be a highly visible, hands‑on leader who excels in employee engagement, customer service, and client relationship management.

We are seeking someone who can build a positive team culture, drive operational excellence, and deliver a hospitality‑focused dining experience for patients, visitors, and hospital staff.

• Lead, coach, and develop a team of 30 hourly associates and 2 salaried leaders to achieve operational and service excellence.
• Foster a culture focused on employee engagement, accountability, recognition, and continuous improvement.
• Build and maintain strong relationships with hospital leadership, department partners, patients, visitors, and customers.
• Oversee all daily dining services operations, ensuring exceptional patient satisfaction and customer service outcomes.
• Partner closely with culinary leadership to deliver high-quality food, innovative menus, and exceptional dining experiences.
• Drive performance through financial management, including budgeting, forecasting, labor management, and P&L accountability.
• Monitor quality, safety, sanitation, and regulatory compliance standards throughout the operation.
• Analyze operational and patient satisfaction metrics and implement action plans to achieve performance goals.
• Lead the implementation of new programs, initiatives, and best practices that enhance the overall dining experience.
• Serve as the primary client liaison, ensuring a high level of responsiveness and partnership with hospital stakeholders.

• Minimum of 3 years of food service management experience required.
• Associates or Bachelor's degree in Hospitality, Food Service Management, Nutrition, Business, or a related field preferred.
• Healthcare, hospital, senior living, or other healthcare dining experience strongly preferred.
• Proven success leading, developing, and engaging teams in a service‑driven environment.
• Strong customer service, patient satisfaction, and client relationship management skills.
• Experience managing budgets, labor costs, and operational financial performance.
• Demonstrated ability to lead in a fast‑paced environment while driving quality, safety, and service excellence.
• Passion for hospitality, team development, and creating exceptional experiences for patients, customers, and clients.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without…