Guest Services Supervisor Harrah's Hoosier Park

Anderson, IN, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Responsible for the daily operations of the Admissions and Rewards Center area to include thesupervisionof

Marketing Operations Leadsand Representatives .

Directly supervises up to 25 employees in the Guest Services Department. Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding anddiscipliningemployees;addressingcomplaintsandresolvingproblems.

DIRECTLY SUPERVISES:

Guest Service Lead

Assists in setting up and implementing all promotions, as they relate to the area of the Rewards Center.

Assists in setting up, implementing and supervising all programs and procedures and blockmanagementoftheticketingsystem.

Assists in achieving

Rewards

Centermembershipgoals.

Assists with thecoordinationofall

Passenger reservationsandboardingpassissuance

Implements procedures to ensure the highest standards of courteous, prompt and efficientcustomerservice.

Assists with the reporting and reconciliation of coupons and incentives, coordinates all customer inquiries and complaints.

Administersrequiredrecordkeepingprocedures,maintains responsibility foraccurateforecastingofpassengervolumes

Other duties assigned.

Must be 21 years of age or older.

Proficient in English verbal and written with the ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers,clients, customers, andthegeneral public.

Associates degree (A.

A.) or equivalent from a two-year college or technical school; high school diplomaor general education degree (GED); or six months to one (1) year related experience and/or training; or equivalent combination of education and experience. Three to five years of supervisory experiencepreferredbut not mandatory.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts ofbasicalgebraandgeometry.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with severalabstractandconcretevariables.

• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a…