Medshore Ambulance - Dispatcher

Medshore Ambulance - Dispatcher at Priority On Demand , Anderson, SC.

Under the direction of the Director of Communications, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information. Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management.

In addition, the dispatcher, under Emergency Medical Dispatch protocol, will be required to take caller information, determine the nature of the run request, dispatch runs (emergent and non‑emergent) to the crews in an appropriate and timely manner, and record pertinent information.

Dispatch Supervisor or Communications Director as appropriate for all operational activities.

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Ensures that Computer Aided Dispatch console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
• Ensures security of buildings, Dispatch Center and all other company property.
• Performs daily inspections of work area and Dispatch Center for cleanliness and maintains housekeeping duties.
• Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
• Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
• Deploys, tracks and moves units on an ongoing basis throughout the day per local System Status Posting Plan.
• Responds to all calls for service promptly and accurately answering incoming phone calls per Emergency Medical Dispatch and company procedure as required.
• Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.
• Contacts and dispatches by radio, pager or MDT the most appropriate unit each request for service.
• Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.
• Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.
• Acts at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
• Acts at all times with the safety of field crews dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
• Provides appropriate pre arrival instructions per appropriate emergency medical dispatch and company procedure.
• Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
• Accepts responsibility for recertification as an EMD and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on‑duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
• Performs other duties as directed by management.

• Must possess a high degree of personal integrity and responsibility.
• Currently licensed, certified or registered by the appropriate state agencies. (Preferred)
• Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization. (Preferred)
• Must have…