Dispatcher, Business

About the Role

To take incoming emergency and administration calls on 911 and other 7‑digit telephone lines. Enter specific information into a computer‑aided dispatch system and provide pre‑arrival instructions. Route callers to other locations as needed. Provide calls with assistance in a prompt, courteous manner.

• Answer incoming 911 and 7‑digit telephone calls.
• Obtain specific call information and enter it into CAD.
• Provide medical, fire, and law enforcement pre‑arrival instructions.
• Route calls to other locations as necessary.
• Make outgoing calls to assist Communication Specialists.
• Complete inquiry forms on incorrect 911 and CAD data.
• Assist as a dispatcher as required.
• Monitor dispatch of critical calls to ensure accuracy and completeness.
• Assist in training new Call Takers and Communication Specialists/Operators.
• Make entries, modifications, deletions, and inquiries into NCIC.
• Monitor incoming alarm panel for Police, Fire, and EMS alarms.
• Monitor internal building security cameras.
• Handle high mental stress situations concerning life and death.
• Operate NAWAS system (National Warning System).
• Take on‑call duty as scheduled.
• Type at least 25 words per minute.
• Perform routine cleaning of equipment and call taker area.
• Serve shift supervisor in the absence of the supervisor.
• Perform other related duties as needed.

• SC 911 certification (Criminal Justice Academy) or ability to obtain.
• APCO 40‑hour Telecommunicator certification.
• Skywarn certification (National Weather).
• Valid South Carolina Driver's License or ability to obtain.

High School diploma or equivalent.

Up to 1‑year experience in management or supervision.

Manage under direct supervision of a Communications Shift Supervisor, Communications Assistant Shift Supervisor, Training Coordinator, Communications Assistant Manager, and/or Communications Manager.

• Ability to communicate effectively orally and in writing.
• Establish and maintain effective working relationships with subordinates, peers, supervisors, and the public.
• Exercise sound judgment and make decisions.
• Follow verbal and written instructions.
• Perform day‑to‑day functions without specific instructions.
• Work within established priorities and refer unusual problems to supervisor.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Law Enforcement