Analyst, Change Management & Deployment

Posting Date: 01/12/th Street, Denver, Colorado, 80202, United States of America

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This position is responsible for the implementation of new or updating of existing business systems and processes to drive improvements across the Insurance Management Team (IMT) within Revenue Operations.

ACION red vitae a catalyst for smooth and sustainable transitions, ensuring that our teammates embrace new technologies and processes effectively. This role focuses on minimizing disruption and maximizing the benefits of change, guiding the team through to successful adoption. The teammate will bring demonstrated success in leveraging change management principles to drive small to large change projects, skill as a strategist influencer and communicator, and the ability to use data to measure program ავტომ effectiveness and analyze outcomes.

This role may be considered hybrid and based out of our Denver WHQ and can be remote with approx. 25% travel for the right candidate.

• With technical and business leadership, develop and execute comprehensive change management strategies for technology projects and other initiatives to ensure seamless implementation and integration, including but not limited to Communications, Training & Coaching Plans, Change Reinforcement, and Resistance Management plans.
• Partners with training team and leaders to develop materials for training and post‑launch implementation.
• Effectively leads working sessions & facilitates interactions across stakeholders including business teams and IT (e.g., change management planning, project status meetings, and post‑deployment feedback sessions).
• Directs and executes on next steps to progress own work stream; identifies and recommends new opportunities to improve existing processes.
• Maintains up‑to‑date documentation of change and project materials across multiple projects, business lanes or systems.
• Builds collaborative relationships with all stakeholders.

• Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture and processes across systems are interrelated.
• Produces detailed documentation including change management plans, process flows, communications, and technical documentation such as use cases or requirements.
• Independently produces and distributes recurring reports related to change initiatives and other programs (such as reports, metrics trackers, and dashboards) using proficiency in tools such as Excel.
• Uses data to develop credible and pragmatic analytical approaches and frameworks to drive adoption.
• Continuously learns new system capabilities and recommends how to leverage them.

• Solves problems related to a business system by outlining potential drivers and forming a hypothesis‑based approach. Guides business in identifying root cause and ideating towards initiation of system solution.
• Effectively engages with business partners to define, gather, and analyze pahings on change processes.
• Collates findings from feedback in order to influence or adapt the change approach. Makes recommendations and synthesizes takeaways.
• Proactively raises awareness when issues arise that impact their work stream.
• Communicates around deadlines and roadblocks and works to actively solve issues.
• Other duties as assigned.

• Commitment to DaVita’s Core Values.
• 2+ years of experience in Change Management/Organizational Development project work, experience with enterprise‑level initiatives strongly preferred.
• Proficiency in MS Word, Excel, PowerPoint required.
• Bachelor’s Degree in related field, preferred.
• Prior experience leading change management initiatives for large‑scale technology implementation, preferred.

• Skill in influencing and motivating teammates on our journey…