Technology Products Specialist

The Technology Solutions Specialist will serve as a key technical builder for our digital platforms. You will be responsible for implementation, maintenance, and optimization of our Rock RMS instance and ministry processes. Working with technology and ministry leaders, you will help translate functional requirements into stable, high-performance technical solutions. Your primary focus will be ensuring the day-to-day operational health of the system while building the tools and workflows that drive our data and ministry processes and strategies.

• System Implementation & Build: Execute solutions in Rock based on technical requirements. This can include building complex Workflows, writing Lava, and configuring the system to meet ministry goals.
• Operational Stability: Help with the "day-to-day" health of the Rock platform. Monitor system performance, ensure jobs run correctly, and help maintain process and data integrity to prevent operational friction.
• Technical Support: Serve as technical support for troubleshooting and resolving technical and procedural issues.
• Cross-Functional Execution: Collaborate within the technology team to ensure that Rock configurations align seamlessly with App and Data requirements.
• Additional projects and/or assignments as needed
• Adhere to and encompass the qualities and characteristics required of New Spring Church staff members, as defined by the Policies and Procedures Handbook.

• Rock RMS Mastery: Strong working knowledge of Rock RMS, including workflows, and system administration.
• Lava & SQL Proficiency: Skills in Lava for dynamic templating and content rendering, paired with strong SQL capabilities for querying, reporting, and validation.
• Problem-Solving Mindset: A detail-oriented approach to troubleshooting, with the ability to identify root causes and implement lasting technical solutions.
• Collaborative Execution: Ability to work effectively within a technical team, taking ownership of tasks and delivering high-quality work with minimal supervision.

• This role is full time 40 hours per week.
• This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
  • Sunday: 8am-1pm
  • Monday: 8am - 4pm (or 9am-5pm)
  • Tuesday: 8am - 4pm (or 9am-5pm)
  • Wednesday: 8am - 4pm (or 9am-5pm)
  • Thursday: 8am - 4pm (or 9am-5pm)